Luis Saenz Email & Phone Number

Madrid, Comunidad De Madrid, España

En UNOX soy responsable de liderar un equipo de personal interno y externo dedicado a garantizar la excelencia en el servicio postventa en los mercados de España y México.

España

- Manage the technical assistance of the dealer network.- Management of warranties and start ups of machinery.- Monitoring and coordination of machinery modification campaigns.- Responsible for auditing after-sales services of dealer network.- Analyze, synthesize and prioritize the request for technical assistance.- Promote service offers (warranty extensions and maintenance plans).- Participation and representation of the after-sales service in events.- Propose and suggest any improvement to make the organization "easier to deal with".

Madrid Area, Spain

- Management and creation of the UNOX Official Technical Services network in Spain.- Coordinate the solution of problems related to the logistics function, as well as the planning and execution of continuous process improvement actions.- Responsible for the technical training program for Official Technical Services and technical personnel for commercial services in Iberian Peninsula & Latin America- Spare parts inventory management- Preparation and management of activity monitoring reports.- Provide remote support to business partners in the territory of Spain and Portugal.- Post Sales Management in Spain.- Advise clients nationwide on matters of equipment´s installation, startup and repairs.- Management and control of equipment installation costs (labor, materials, transportation)

Quito

- Make and apply predictive, preventive and corrective maintenance plans.- Design and lead projects for problem solving and continuous improvement of the production system and its management mechanisms.- Distribute and supervise machinery maintenance tasks to the personnel in charge (5 mechanical technicians).- Responsible for the Control of the KPIs of operation and maintenance of two production lines- Support in the implementation of the CMMS- Perform Root Cause analysis of failures

Maracay

- Obtain information on equipment and spare parts in the plant.- Define and standardize technical procedures and instructions, as well as their practical application for the different production assets.- Hierarchy of equipment according to criticality analysis.- Elaborate Reliability Centered Maintenance plan

Mechanical Engineer, Mechanical Engineering

Activities and Societies: GADE USB (Spanish acronym for Support Group for Student Development Simon Bolivar University). Ultimate Team Wayuu

Master'S Degree, Project Management

Titulación oficial, enfocada a formar directivos capaces de dirigir, planificar, organizar y controlar proyectos complejos y de carácter.

Master In Production Management, Lean Manufacturing, Projects Management