--Provision Macs utilizing the JAMF management suite for Apple--Assist L1 Engineers in triaging tickets--Administer and manage users with Slack and GSuite

-- Provide technical assistance to end users remotely utilizing the Kaseya RMM interface-- Deliver VIP support to selective customers as per our SLA and agreement-- Utilizing clear and effective verbal communication and strong interpersonal skills-- Setting up users and groups with Azure Active Directory

-- Imaging and deploying Mac OS computers and serving as the Mac subject matter expert-- Implementing workflows utilizing GSuite and the R2 Inventory interface-- Assisting in building the environment through weekly projects utilizing TeamWork Desk

-- Provide 1st line desktop support to end-users company-wide-- Setup new user environments-- Assists in general office management tasks and promotes a culture of helping throughout the office

•1 years of IT consulting services – Remote and On-site Capacity• Windows 7, 8 & 10 Operating Systems & Desktop Administration• Microsoft 2010 / 2013 / 2016 Office Suite Applications• Working knowledge of Active Directory principles and management• Client Side Mobile Device troubleshooting and MDM exposure• Troubleshooting remote user access via VPN, Citrix receiver, VMware & RDP• MFA and Application Troubleshooting experience• Office 365 Experience• Networked and Local Printer set up and troubleshooting• Software as a Service technical coordination experience• Server and Desktop Hardware Troubleshooting• Third Party Vendor & RMA Assistance: HP, Dell, Cisco• Proficiency with clear and effective professional communication both written and verbal• Understanding of basic networking concepts and protocols (IP addressing/subnet masks, DHCP, DNS)

Experience with the following technologies: -Windows Server 2008/2012/2012r2-Active Directory-Azure Private/Public/Hybrid Cloud-Group Policy-DHCP-DNS-System Center Configuration Manager-Operations Manager

I provided data management solutions for a thousand clients. I managed sensitive data on secured networks.I oversaw the transmission of hundreds of documents.

Day-to-day meet clients, market product through various social media channels.Developed strategies to maintain proper message deliverables through various mediums.

As a web producer, I was in charge of the transmission of content throughout several platforms. During my time at Matador, most of day-to-day tasks involved were: - Blogging and content marketing - Shooting and maintaining video and audio - Understanding and implementing the latest technologies for workflow