Luis Torino
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Luis Torino Email & Phone Number

Service Desk Engineer at DuluxGroup
Location: Lower Hutt, Wellington, New Zealand 3 work roles 1 school
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✓ Verified July 2026 3 data sources Profile completeness 86%

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Current company
DuluxGroup
Role
Service Desk Engineer
Location
Lower Hutt, Wellington, New Zealand
Company size
2015 employees

Who is Luis Torino? Overview

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Quick answer

Luis Torino is listed as Service Desk Engineer at DuluxGroup, a with 2015 employees, based in Lower Hutt, Wellington, New Zealand. AeroLeads shows a matched LinkedIn profile for Luis Torino.

Luis Torino previously worked as Service Desk Analyst at Spark New Zealand and Technical Support Analyst at Datacom. Luis Torino holds Bachelor Of Information Technology Majoring In Programming And Software Engineering (Level 7), Information Technology, Level 7 from Weltec.

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Email format at DuluxGroup

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DuluxGroup

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Profile bio

About Luis Torino

🖥️ Experienced IT Service Desk Engineer | AZ-900 Certified | Dedicated to Elevating User ExperiencesAs a passionate IT Service Desk Engineer with over 4 years of hands-on experience, I'm committed to ensuring that technology empowers, rather than hinders, the daily operations of organizations. My mission is to deliver reliable and efficient IT support, and I'm armed with the knowledge and skills to make it happen.🌟 Certified Professional: I hold the Microsoft Azure Fundamentals (AZ-900) certification, demonstrating my expertise in cloud services and how they can transform businesses. This certification, coupled with my extensive experience, equips me to provide cutting-edge solutions to tech challenges.🛠️ Technical Proficiency: My skill set includes a comprehensive understanding of various operating systems, software applications, and hardware components. From troubleshooting intricate software issues to optimizing network configurations, I thrive on tackling a wide range of IT dilemmas.🤝 User-Centric Approach: I'm a firm believer that excellent IT support starts with effective communication and a user-centric mindset. I make it a priority to translate complex technical jargon into clear, user-friendly solutions, ensuring that every end-user interaction is a positive one.📚 Lifelong Learner: The technology landscape evolves continuously, and I'm committed to staying up-to-date with the latest trends and best practices. I keep refining my skill set to provide cutting-edge solutions and maintain a proactive approach to problem-solving.🚀 Career Aspirations: I'm enthusiastic about taking on more significant IT challenges and contributing to the success of the organizations I work for. My goal is to further advance in the field of IT service management, driving efficiency and innovation.Let's connect! I'm open to networking, sharing insights about IT support, and exploring new opportunities. If you're interested in connecting or discussing how we can collaborate, please feel free to reach out.

Current workplace

Luis Torino's current company

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DuluxGroup
Duluxgroup
Service Desk Engineer
australia
Website
duluxgroup.com.au
Employees
2015
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3 roles

Luis Torino work experience

A career timeline built from the work history available for this profile.

Service Desk Engineer

Current
Duluxgroup

Wellington, Wellington Region, New Zealand

Oct 2022 - Present

Service Desk Analyst

Spark New Zealand

Wellington, Wellington Region, New Zealand

 Facilitate rapid restoration of services for a client within service level agreement (SLA)  Provide effective incident control; ensure proactive response to incidents Promote automated incident logging where practical Maximize first contact fix rates at the service desk Minimize financial penalties (as a result of breached SLAs)  Build and maintain strong client advocacy  Maintain and improve on the quality of service experienced by the client Communicate effectively with the client, keeping them always informed Sponsor the use of self-help tools to the client, to reduce incoming call Alert Management and Escalation to Incident Managers if needed Dealing with Various All of Government Companies including but not limited to Police SD, MSD SD, NZPost SD, FENZ, DOC and MOJ.

Jul 2021 - Oct 2022

Technical Support Analyst

Datacom

Wellington, Wellington Region, New Zealand

- Assisting with the fulfillment of Service Requests for ACC.- Assisting with the detection and recording of possible Problems.- Escalating the process as necessary per established escalation policies.- Performing Incident investigation diagnosis and resolution.- Communicating closely with the affected Clients with the progress of the tickets.- Monitor Efficiency and effectiveness of the Incident Management Process.- Working together with other Resolver teams to investigate and resolve any issues or requests.- Managing time wisely to not breach SLA for tickets that have been logged.- Troubleshooting Mobiles, Workstations, and Laptops daily.- Communicating with the team for potential Knowledge Documents to improve the team’s efficiency.- Communicating with the clients via Business style written emails.- Staying Calm when under pressure from clients.

Feb 2020 - Jun 2021
Team & coworkers

Colleagues at DuluxGroup

Other employees you can reach at duluxgroup.com.au. View company contacts for 2015 employees →

DM Denae Mainwaring Denae Mainwaring Colleague at DuluxgroupChurchill, Victoria, Australia View → SD Sean Daley Sean Daley Colleague at DuluxgroupPort Macquarie, New South Wales, Australia View → ES Emily Sygrave Emily Sygrave Colleague at DuluxgroupGreater Sydney Area, Australia View → WH Wei Hann Wong Wei Hann Wong Colleague at DuluxgroupMelbourne, Victoria, Australia View → AB Andrea Barker Andrea Barker Colleague at DuluxgroupKilsyth, Victoria, Australia View → LW Liz Wang Liz Wang Colleague at DuluxgroupGreater Sydney Area, Australia View → PL Petra Liddell Petra Liddell Colleague at DuluxgroupClayton, Victoria, Australia View → JM Julia Myers Julia Myers Colleague at DuluxgroupGreater Melbourne Area, Australia View → ES Ethan Strampel Ethan Strampel Colleague at DuluxgroupLower Hutt, Wellington, New Zealand View → RT Rachel Trick Rachel Trick Colleague at DuluxgroupUpper Hutt, Wellington, New Zealand View →
1 education record

Luis Torino education

  • Weltec
    Weltec
    Level 7
FAQ

Frequently asked questions about Luis Torino

Quick answers generated from the profile data available on this page.

What company does Luis Torino work for?

Luis Torino works for DuluxGroup.

What is Luis Torino's role at DuluxGroup?

Luis Torino is listed as Service Desk Engineer at DuluxGroup.

Where is Luis Torino based?

Luis Torino is based in Lower Hutt, Wellington, New Zealand while working with DuluxGroup.

What companies has Luis Torino worked for?

Luis Torino has worked for Duluxgroup, Spark New Zealand, and Datacom.

Who are Luis Torino's colleagues at DuluxGroup?

Luis Torino's colleagues at DuluxGroup include Denae Mainwaring, Sean Daley, Emily Sygrave, Wei Hann Wong, and Andrea Barker.

How can I contact Luis Torino?

You can use AeroLeads to view verified contact signals for Luis Torino at DuluxGroup, including work email, phone, and LinkedIn data when available.

What schools did Luis Torino attend?

Luis Torino holds Bachelor Of Information Technology Majoring In Programming And Software Engineering (Level 7), Information Technology, Level 7 from Weltec.

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