Luis Ulloa Email & Phone Number

Texas, United States

Houston, Tx, Us

Houston, Tx, Us

The Application Support Specialist acts as liaison between business application end-users and the IS Development staff providing functional and technical support and identifying possible enhancements to both business processes and application functionality.

Miami, Florida, Us

Responsible for ongoing administration of CRM, providing user training and support, developing reports and dashboards. Ensuring all functions of CRM system work effectively with all other company applications and operating systems.

Miami, Florida, Us

Provide account management support to wholesale, enterprise and government customers. Process and manages telecommunication service orders (contracts). Establish customer billing accounts and appropriate telecommunications coding in Circuit Vision, a circuit inventory system. Provide consistent and timely follow up on services orders that require clarification. Handle customer requests and complaints and interfaces with various functional groups and management to resolve.

Juno Beach, Fl, Us

Position required independent decision making to respond to and resolve complex billing, customer requests, inquiries or complaints with extensive job knowledge and/or experience in corporate procedures & policies. Provided analytical support for internal customers in the Customer Service business unit. Position emphasized public relations, effective revenue risk management and provides a variety of information regarding the company. Handled situations which may require adaptation of response or extensive research. Provided direction and guidance to less experienced team members. May assist Supervisor with multiple tasks in support of daily operations. Ability to work with both internal and external customers. Ability to work independently and in a team environment. Provide customer service support to meet the needs and expectations of business and residential customers by handling elevated FBL/UAR disputes, establish positive identification, UKU/write offs and premise risk investigations.

Business Analytics

Associate In Arts, Civil Engineering