- Reengineered core business workflow process by shifting to an app-based approach- Responsible for business transformation projects as part of sales team expansion strategy by designing both supplies and demand CRM platforms such as Salesforce & Airtable, enabling robust customer service software, and promoting value-added activities. - Developed financial product collection strategy from the ground up by collaborating with external agencies and lawyers, ensuring process compliances… Show more - Reengineered core business workflow process by shifting to an app-based approach- Responsible for business transformation projects as part of sales team expansion strategy by designing both supplies and demand CRM platforms such as Salesforce & Airtable, enabling robust customer service software, and promoting value-added activities. - Developed financial product collection strategy from the ground up by collaborating with external agencies and lawyers, ensuring process compliances with local regulator’s standards, and reducing NPL ratio. Show less

- Rolled out a data analytics workflow using data visualization platforms to make data-informed decisions more robust across three business operations units.- Collaborated with senior management on multiple functions, including customer success, increasing survey submission by 25% and customer satisfaction by 30% by identifying the pain points of customer feedback.

- Designed workflow process, workforce solutions, and CRM platform for four different B2B partnerships models.

- Domain: SQL, Data Visualization: Tableau, Design Thinking

- Assisted in the development of course syllabus, assignments, and grading of written work in 3 courses: Numerical Methods, Structural Concrete, and Soil Mechanics.

- Monitored and evaluated the quality of the construction process using the Enterprise Resource Planning (ERP) system to ensure adherence to safety policies, procedures, and regulations at Taman Permata Buana Apartment Construction Project.