Luis Vanegas Email & Phone Number

São Paulo, Sp, Br

São Paulo, Brasil

São Paulo, São Paulo, Brasil

As Head of Customer Success and its sub-areas: Onboarding, Ongoing, Customer Support, and Customer Experience, my role centers on being the engine and strategic guide to ensure not only customer satisfaction but also to drive revenue and optimize our internal operations.Primary Responsibilities:- Structuring and Revenue Generation: Create and lead strategies within the Customer Success team to drive and maximize revenue.- Technical and Strategic Leadership: Guide and support… Show more As Head of Customer Success and its sub-areas: Onboarding, Ongoing, Customer Support, and Customer Experience, my role centers on being the engine and strategic guide to ensure not only customer satisfaction but also to drive revenue and optimize our internal operations.Primary Responsibilities:- Structuring and Revenue Generation: Create and lead strategies within the Customer Success team to drive and maximize revenue.- Technical and Strategic Leadership: Guide and support the team in the technical and strategic development of the sub-areas.- Cross-Functional Projects: Coordinate projects of corporate relevance among different functions and report the main metrics of the business area.- Organizational Development: Develop the organizational chart and composition of sub-areas, ensuring a structure that supports our goals and objectives.Other Responsibilities:- Team Development: Foster team growth through recruitment, retention, and coaching, ensuring an environment that encourages professional and personal development.- Performance and Career Management: Oversee and manage the performance and career development of the team, ensuring alignment with company objectives.- Project Management: Lead projects using agile methodologies (Scrum & Kanban), focusing on business impact and optimizations.- Budget Management: Administer the department's budget, ensuring maximum efficiency and effectiveness of resources.- Interdepartmental Relationship and Influence: Foster solid relationships and exert positive influence among various areas to ensure cohesion and collaboration in projects and initiatives.My focus is on being a leader who not only directs but also inspires, motivates, and creates an environment where the team can innovate, grow, and above all, create success stories for both our customers and our team. Show less

As Head of Customer Success, my role has been pivotal in creating and structuring the sub-areas of Onboarding, Ongoing, Customer Support, and Customer Experience from scratch, serving as the strategic engine to ensure not only customer satisfaction but also to drive revenue.My key responsibilities include:- Area Creation and Development: Establish and develop the Customer Success structure, leading the creation of sub-areas and defining key strategies for each one.-… Show more As Head of Customer Success, my role has been pivotal in creating and structuring the sub-areas of Onboarding, Ongoing, Customer Support, and Customer Experience from scratch, serving as the strategic engine to ensure not only customer satisfaction but also to drive revenue.My key responsibilities include:- Area Creation and Development: Establish and develop the Customer Success structure, leading the creation of sub-areas and defining key strategies for each one.- Methodology Implementation: Guide the company towards a Customer Success methodology, ensuring that strategies and operations are aligned with the objectives of customer satisfaction and success.- Strategic Leadership: Develop and lead strategies to maximize revenue and optimize internal operations, while ensuring cohesion among the different sub-areas and functions.I have centered my leadership not only on directing but also on inspiring and motivating, creating an environment where the team can innovate and grow, and above all, build success stories for both our customers and our team. Show less

Florianópolis, Santa Catarina

- Guarantees an end-to-end customer journey, being responsible for the onboarding and ongoing processes throughout the customer lifetime with RD Station Marketing;- Develops strategies to reach product adoption metrics;- Identifies customer needs and provides appropriate solutions to supply them, generating revenue growth through cross-sell and up-sell;- Manages conflicts and solves possible problems by triggering areas involved (Sales, Product, etc);- Handles and recovers… Show more - Guarantees an end-to-end customer journey, being responsible for the onboarding and ongoing processes throughout the customer lifetime with RD Station Marketing;- Develops strategies to reach product adoption metrics;- Identifies customer needs and provides appropriate solutions to supply them, generating revenue growth through cross-sell and up-sell;- Manages conflicts and solves possible problems by triggering areas involved (Sales, Product, etc);- Handles and recovers cancellation requests, by identifying risks and treating them preventively;- Ensures adequate handoff between the Sales and CS areas;- Conducts successful executive reviews with the customer's champion and decision-makers to secure renewals and decrease churn rates;- Solves the alerts (NPS CTAs) of the CS platform (Gainsight), guaranteeing the resolution of any customer dissatisfaction;- Reactively solves tickets and doubts sent by e-mail;- Keeps customer and account information up to date;- Conducts in-person meetings, participates in customer-related events, creates and executes an Enablement calendar to stimulate customer community, among other differentiated touches for Key Accounts. Show less

Florianópolis E Região, Brasil

Belo Horizonte Area, Brazil

Reference consulting company in management of the food sector in retail.

Publicitario, Esp. Organizational Communication

Una de las mejores universidades de cali, acreditada por alta calidad en el 2012, ofrece pregrado, posgrado, tecnologías, educación.

Bachelor'S Degree, Publicidade, Publicista

Relaçoes Publicas, Relações Públicas