Luis Vera Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Member of the Management Support Office (MSO) overseeing and assisting the AML Operations Management team in the advancement of strategic priorities and business processes. Main responsibilities include:-Supporting the expansion and transition of the communications program into the Global AML Operations. (EDDU, TM, ADT, LCTR)- Content creation for.

Greater Toronto Area, Canada

Acting as a Project Manager for the Retail Payments team in the integration of the BDP in the Dominican Republic and ECR (Eastern Caribbean Countries). Main responsibilities include:- Attend and actively participate in calls and meetings (TSYS, Caribbean meetings, war rooms, etc.), and relaying important updates to and from the Payment Operations.

Greater Toronto Area Metropolitan Area

Developed the Knowledge Management component for the Contact Centre Platform (CCP). This entailed creating detailed process flows for all service tasks available to front-line center agents, resulting in improved average handling times of calls and increased customer-employee satisfaction

Toronto, Canada Area

Responsible for ensuring that the operations of the office runs smoothly, reporting directly to the Office Manager and Director of Human Resources. Duties include, but are not limited to:-Conducting research on best work place practices and initiatives for the Human Resources Department in Vancouver-Implementing and monitoring programs as directed by the.

Toronto, Canada Area

• Advanced lifesaving instructor for Bronze Medallion and Bronze Cross candidates. Responsibilities include:
• Incorporating different teaching approaches and techniques appropriate for the candidates
• Monitoring candidate's progress and providing consistent feedback for improvement
• Conducting and proctoring a written and practical Emergency First Aid examination
• Developing an in-depth lesson plan that had specific, attainable, and timely goals that build on one another

London, Canada Area

• Responsible for overseeing the nightly operations of Western Foot Patrol including:
• The recruitment, training, and retention of volunteers
• Supervising a group of volunteers as they delivered escort services to the general public
• Overseeing all matters relating to customer service, including taking escort requests and dealing with complaints
• Keeping a detailed summary log for all shifts as well as managing inventory

London, Canada Area

• Responsible for planning, promoting, and coordinating social and academic functions for biology club members. Some events included:
• Annual Montreal Trip
• General Member Meetings
• Professor Meet and GreetsOther Duties Included:
• Creating new event ideas that will enhance member involvement
• Marketing all events through the use of different social media platforms

Toronto, Canada Area

Worked as a volunteer performing numerous roles inside the Toronto General Hospital such as coordinating navigation for guests, vancomycin-resistant enterococci unit administrative coverage (VRE), and providing inpatient and outpatient support and care.

Thornhill, ON

• Responsible for leading a staff of twenty lifeguards/swim instructors and organizing the daily swim lessons. Other responsibilities included:
• Teaching instructors emergency first aid and lifeguarding skills
• Conducting performance appraisals
• Performing pool maintenance
• Parental Outreach
• Helping run and organize camp wide activities and events, in collaboration with the rest of the head staff team

London, Canada Area

• Tasked with:
• Promoting the full suite of OneClass services to the student body using all marketing channels
• Finding out effective marketing strategies for Western University and the student community within it
• Reporting back to OneClass on the progress for any and all campaigns
• Brainstorming ideas to launch for the upcoming frosh/orientation period
• Finding note takers at Western University

Bachelor Of Arts - Ba, Psychology

Activities and Societies: - VP Events for Biology Undergraduate Association -Office Manager for Western Foot Patrol -Swim Instructor for.

Human Resources Management, Human Resources Management And Services

Activities and Societies: •Member of the Human Resources Student Association Took a series of Human Resources courses designed to provide.

High School

Activities and Societies: - Competitive Swimmer for SMCS Sharks -Member of the Social Justice Society -Writer and Editor for the Blue.