Luis Lugo Email & Phone Number

Austin, Tx, Us

Developed and managed project schedules and, budgets, for network projects. Developed Project Charters for new network projects. Monitored and reported on project progress, risks, and issues to senior management weekly. Managed procurement of materials to ensure successful on time delivery of the project.Coordinated with cross-functional teams of manager, engineers, technicians, and vendors to ensure on-time project delivery and within project budgets.Led the planning, execution, and delivery of complex global network infrastructure projects, including data center upgrades, network firewall migrations, and WAN/LAN implementations.Successfully led the deployment of 200+ Firewalls across 120 Data Centers globally in the Digital Realty Portfolio. Led the deployment of 1200+ Wireless Access Point upgrades across 36 sites in EMEA. These projects helped to address connectivity issues at the EMEA Data Centers, providing more bandwidth and coverage zones. The ability to leverage new security infrastructure to protect customer and data traffic. Implementing a new global standard as the the digital realty portfolio continues to grow through acquisitions and builds.

Tempe, Arizona, Us

Manage the operations team providing daily project support for for the Meta's Delivery Engineering & Construction Group. Responsible for the upkeep of all OSP & ISP Fiber Infrastructure, for the Data Center Campus. Schedule and assign resources to restore network outages. Manage the daily operations team in support of Rack Installation deployment.Responsible for hiring resources to support project scope. Responsible for ordering all project material's for project delivery team. Review scope of work for new Data Center Improvement projects. Create Labor estimates and schedules, for Data Center Improvement projects, ranging in complexity from small tasks to large infrastructure build retrofits. Collaborate with cross functional team members for successful delivery of assigned projects.. Provide weekly status update reports to stakeholders on weekly, monthly, and quarterly financials. Forecast resources, and Material costs for all GMP, and T&M jobs quarterly. Monitor the health of the project, for potential Change Order requests in P6 Primavera . Create custom project trackers in Microsoft Excel for data analytics reporting on overall progress at each phase.Successfully delivered many small to medium network and cabling infrastructure upgrade projects ahead of schedule. In result, adding over 100 TB of network bandwidth to the platform, and Meta's first in fleet to support the Meta AI infrastructure.Manage an OSP team of 16 Technicians and a Superintendent, supporting the deployment of over 200,000 Meters of Microduct spanning five buildings, expanding the future growth of the Data Center Campus's OSP infrastructure Collaborate with cross functional teams to create Playbook documentation, First of Kind Instructions on newly implemented projects.

Tempe, Arizona, Us

Manage a growing team of technicians supportinging Network Connectivity, Data Center Rack Deployment, and Data Center Improvement Projects for the entire Facebook NCG Campus. Support Internal and External Field Engineers, and Project Managers with analytical data and performance tracking metrics.Manage deployment of Rack Installation Cabling for the Facebook Data Center, Deploying between 180-300 Racks per week.Manage medium to large network cabling projects, which provide hundreds of terabytes of bandwidth to the business.Develop documentation for process and procedures pertaining to network support, troubleshooting, and installation of network cabling and devices. Review current SOP's and provide industry level consultation of Data Center Best Practices. Successfully implemented processes and procedures to reduce the amount of network connection failures from 66% First Pass Rate to 95% First Pass Rate.Developed on site training program to enhance current and future technician's troubleshooting skill set.Support Enterprise Network Services teams, handling escalations and resolving network outage trouble tickets in a timely manner.Continuous success delivering projects ahead of schedule driving

Atlanta, Georgia, Us

Managed Daily Operations of the Co-location Atlanta Data Center Facility. Led a team of 10 Technicians and Engineers performing installation and management of infrastructure systems . Managed, develop and Customer Service Technicians Team communications with end users. Established new process and procedures for troubleshooting customer support issues, which Improved the customer experience and level of customer services provided. Established new process and procedures in conjunction with host site for Datacenter Cooling and Environmental Control resulting in 10% increase efficiency of power and cooling. The changes improved air flow cooling and balancing of power distribution on power circuits. Negotiated vendor partner relationship with Third Party Supplier to source materials from a national supplier to reduce spending on shipping costs of materials. Manage Inventory of all Data Center assets and materials. Coordinate with Project managers and Sales teams on new Datacenter implementations and deployments of Servers, Power, Circuits, and Customer Orders

Atlanta, Ga, Us

Responsible for reviewing software application plans and designs for Infrastructure builds. Determine necessary requirements for resources, redundancy, Storage, CPU, Memory, Connectivity and software releases. Coordinate with cross functional IT and Operations, Engineering an Dev Op teams for direction, planning, timelines, resource requirements, and deployment schedule. Create network firewall rules to allow virtual machines to communications within appropriate layers in the network. Coordinate, and Create Change Management tickets for Infrastructure troubleshooting and implementation.Update Sr. Project Managers and Project owners on status of infrastructure builds. Create and maintain all project documentation.

Overland Park, Kansas, Us

Oversee and Co-ordinate implementation of co-location data center projects. Assign resources to project tasks. Report and track time to Senior Project managers and customers. Develop scope and project documents pertinent to the success of the projects. Collaborate with third party contractors on design and implementation of highly complex solutions and resources on intensive projects to meet strict deadlines set forth by customers. Procure project materials and maintain vendor relationships to ensure delivery of services to the customers stays on track. Provide solutions for highly complex situations that may arise during the planning phases of projects. Develop weekly tasks and goals for technical team to accomplish driving projects forward. Lead a team of 12 Technicians, while serving as a resource and trainer.

Overland Park, Kansas, Us

Responsible for Supervision of 2nd Shift TechniciansLead and Train Technicians in various Layer 1 and Layer 2 troubleshooting techniquesBuild, Design, and Support 990,000 Sq Ft Facility Fiber Cable PlantTroubleshoot and Install Telecom Circuits from Third Party CarrierProcurement of Project Materials and EquipmentProvide Sales and Engineering with technical support on Implementaion of complex technical solutionsQuality Control provisioning of Co-location Space, Third Party circuits and PowerCreate Visio Diagrams for Training and referencing

Overland Park, Kansas, Us

Monitoring, troubleshooting, and resolving Tier 1 and 2 Local Area Network problemsFielding and documenting network related trouble notifications Installation of Cat 6 Copper, Coax, and Fiber connections for new client connectivityCreate logs of all client and internal networks Mounting and racking of Servers, Firewalls, Routers, and SwitchesHandle Purchasing and Logistics for Data Center Operations Department Implementation of Voice Telecommunications (PBX System)PBX System Administrator Mass Storage tape rotation Manage and maintain new customer collocation installs and build outs Manufacturing of Fiber Optic Cables, Route Planning and Project Management.

Randolph Afb, Tx, Us

Developed installation traffic management programs.Provided police services to over 10,000 personnel in community Selected as Airman of the Year Nominee Provided security for multi-billion dollar aircraft's, a deep space-tracking station, and non- nuclear munitions storage areasDirectly contributed to 48th Security Forces Squadron selection as “Outstanding Large Security Force Unit” for 2003

Bachelor'S Degree, Technical Management

Bs, Management

Aas, Computer Networking