Luis Young Email & Phone Number

Mexico

As member of Business Transformation Services (BTS) - the Digital Transformation strategic advisory arm of SAP’s Service & Support organization- my mission is to assist clients in achieving their Digital Transformation vision and Best-Run Business capability from their SAP and other IT investments. - Creating strategic and tactical roadmaps that trace deployment of SAP digital solutions to quantifiable business value drivers and compelling business cases to help guide our customer’s strategic decision making activities as well as ensuring the realization of the identified value during the customer’s transformation journey.- Providing comprehensive advice to our customers regarding long-term and short-term opportunities for their key strategic imperatives and will recommend innovations which anticipate the future direction of both business and IT stakeholders.BTS vision is to drive business value and successful outcomes by helping our customers understand how best to leverage, implement and optimize SAP solutions for the industries in which they operate. See less

Mexico City Area, Mexico

Provide focused IT consulting services on solving business challenges and systems/process audit for corporate executives. Concentrate on crucial and strategic role IT plays in promoting business by encouraging expansion, securing competitive edge, enhancing efficiency, and improving bottom-line. Direct system development and introductions. Determine hardware and software needs. Maximize applications portfolios. Train and mentor IT staff. Established and monitored IT budgets. Prepare and launch business continuity plans. ♦ Participate on one of GLG´s Fortune 500 customers to transform how it approaches introduction of innovation in services and dealing with Federal Government bidding procedures. ♦ Leading in market place studies for several front edge Information Technology products and services for LATAM market.

Mexico City Area, Mexico

I started up Virtual Interactive Networks (RVI) on May 1998 with the mission to provide to the market integral solutions in matters of information technology, computer networks, integration of value chains and development of interactive multimedia applications.As a partner Founder and General Manager, I participated in the analysis and establishment of strategic alliances with Thomas Group, CINRAM, Guess Consultores S.C., and the ISEC University in Mexico City, as well as in the establishment and conduction of marketing strategies of products and services to develop comprehensive IT solutions.Beginning in October 2001, the Mexican representation of Worldsites international INC. (WSI), Canadian franchise, with the development of strategies of Internet directed to all type of businesses.More than 30 projects have been developed with clients related to their business Internet strategy, covering education, commercial, medical, service companies, construction, among others in Mexico.

Mexico City, Mexico

Analyzed digital maturity levels and recommended and executed strategies, initiatives, and projects to transform and align information technology to business goals. Maximized technological options for major clients in finance, energy, and public sectors.♦ Developed and executed digital transformations at Servicio de Administración Tributaria (SAT), including electronic invoice on cloud, tax declaration automation service, information governance initiatives♦ Digital transformation initiatives in INEGI, SEMARNAT, CFE, Pemex, and CENACE and INFONAVIT. ♦ Studied and designed prototypes SIRETRAC, and BOT applications for Comisión Reguladora de Energía.♦ In banking industry conducted initiatives on design thinking, and business process automation BANORTE, oversaw digital transformations for FONAFE and Interbank at Peru, and Banco Popular at Dominican Republic.

Mexico City Area, Mexico

Managed utility vertical market-power, gas, water and waste treatment-in Mexico, Colombia, Venezuela, Ecuador, Central America, and Caribbean. Facilitated key account planning meetings and customer visioning workshops and led delivery of value focused engagements. Collaborated with field sales representatives to find revenue potentials, devise account strategies, and execute sales programs. ♦ Played key role in major initiatives including Billing and Revenue Management, Procurement, Capital Portfolio and Project Management, Success Factors, and Workforce Planning with clients like: CFE, GMB, Mexichem, Grupo México, Autoridad del Canal de Panamá, INDE at Guatemala.

Mexico City, Mexico

Supervised 20-30 direct reports, 30-90 outsource personnel, and 4-10 vendor contractors helping 3,000+ internal and external users in 11 regional offices. Managed strategic planning, systems development, hardware, software, and services selection, acquisition processes, and infrastructure operations (help desk, data center, voice, and data communication network). Ensured compliance with governmental policies, procedures, processes, and systems. Facilitated change management, training, advice, and execution guidance for IT systems and information process and procedures transformation standards. Introduced and executed regional office systems, norms, and procedures. Devised assessment/measurement and auditing initiative featuring performance indicators, control panel, and automation reports. Prepared management reports, tools, and data access for internal and external audits reviewing status of all business areas. Authored system user manuals and information access internal regulatory standards following federal administration rules and policies. ♦ Stabilized IT operations decreasing, enhancing security, and including database and legacy systems to assist business process needs and operational growth. ♦ Led development and initiation of solutions based on Enterprise Architecture connecting information technology to better support company goals. ♦ Implemented business process management suite within orchestration and integration portion of legacy systems and databases operation of Oracle, Progress, and Microsoft platforms.♦ Directed execution of IT best practices (COBIT and ITIL), server consolidation and virtualization, business continuity, disaster recovery plans, and outsourcing CMMI 5 software factory system development.

Mexico City, Mexico

CFE is the Mexico’s government-owned electric power company. Chief Information Officer : ♦ Responsible for the development of the IT strategy/vision as well as the management of all IT resources and multimillion-dollar budget of the Information Management area that serves the technology needs of more than 60,000 users country wide, handles the development and support of enterprise applications (SAP, Internet portal, email and collaborative, information security, Business Intelligence, etc.), and maintains an enterprise-level IT shared-services in charge of engineering design, deployment, and operational support for the company’s data centers, satellite, microwave and trunked radio system, WANs, LANs, operating systems, and desktops.♦ Established & led the “Steering Committee” compressed by directors of the various IT divisions to develop & implement the IT project prioritization processes, IT standards and funding approval decisions for CFE´s initiatives. ♦ Led CFE’s vast IT resources across the organizational and geographical distribution to support business process (generation, transmission, distribution, control, commercial, finance, administration and human resources related to the electrical power service), with more than 3,000 computer and telecommunication personnel.

Mexico City, Mexico

Renave was the first public service in Mexico designed to operate nationwide through Internet with the highest quality and security standards. The philosophy was to operate with a private concessionary company who provided technology and infrastructure for registration services process, with the participation of third parties country wide as point of sale, to receive documentation and inspecting vehicles, feeding the system with a workflow and data base, that could be consulted and feeded by authorities, dealers, insurance companies and vehicle owners. ♦ Responsible for Quality Assurance of service business plan and compliance with the concession terms, milestones and technical, logistical and administrative specifications, to bring about the successful completion of specific project goals and objectives. ♦ Supervising the concessionary public vehicle registration service, certifying operation under technical an administrative control rules to guarantee quality, safety, reliability and performance according to the norms, standards and service level agreement.♦ Celebrate and track conventions, agreements and other legal instruments to share information related to vehicles status with federal government entities, states and other countries.

Mexico City

Executive Director Credit Card Strategic Projects, Mexico City (1996 -1998) ♦ Responsible of Strategic Planning for Electronic Banking Services, led & participated in projects as National Shared ATM network, Client Unified Database, Pemex Gas Stations Electronic Collection. Executive Director of Credit Card Process, Mexico City & Columbus Ohio, USA (1994 -1995) ♦ Credit card reengineering, process development & optimization. ♦ Process and functional requirement compliance supervision for TRIUMPH Card System at Banc One & Andersen Consulting. Executive Director of Credit Card Central Operation, Mexico City (1992 – 1993) ♦ Responsible of credit and debit card data center operation, processing: electronic transaction exchange (international -Visa & Master Card-, and domestic -Bancomer & Carnet); corporate Boucher acquisition for large retailer groups; private label and associated bank cardsExecutive Director Research Auto-banking, Mexico City (1986 -1992) ♦ Led & participated in teams in charge of the major undertaking of conceptualizing, designing and developing the operational systems for the Automatic Teller Machines (ATM) and Point of Sale terminals network (POS), the auto-banking services via Interactive Voice Response (IVR) phone and later Internet access and delivering means for credit cards, smart cards and electronic banking.

Mexico City

Science and Engeenierng Division♦ Logical Digital Circuits Analysis and Design ♦ Teleinformatics / Data Communications / Networks

Mexico City

Deputy Director of Analogical and Digital Telecommunications 1983-1986♦ Vast responsibilities spanning the analysis, planning, projects control and budget, policies development for the various telecommunications infrastructure, public services initiatives and programs for the federal public administration as: telephony, rural & mobile telephony, data communications, micro wave & satellite communications, Mexican airspace navigation services.Assistant Director of Research and Development in Computer Science1977-1983♦ Responsibilities spanning the analysis, planning, projects and policies development for the various Information Technologies, computing and telecommunications initiatives and programs for the federal public administration as: diagnostic & benchmarking of Mexico’s IT development, technology benchmarking, IT market prospective studies, development of a methodology for benchmarking maturity on IT utilization for public & private companies.

Ingeniería Electrónica, Especialidad En Sistemas Digitales

Activities and Societies: First generation of the UAM Ixtapalapa. Scholarship holder for social service in SPP in 1977 carrying out.

Postgraduate Studies, Computer And Networking Equipment Design

Activities and Societies: Training program consisted on working as a digital electronic devise designer at GEAC, and get curses.

Diploma, Business Process Reengineering

D-1, Business Administration And Management, General, Management Development Program (D-1)

Activities and Societies: IPADE ALUMNI ASSOCIATIONManagement Development Program (D-1) The D-1 Program focuses on perfecting the skills.