Community Manager for Black Desert SA Brazilian community, i was the go-to person connecting players with the company. Organizing events, overseeing content creators and partners, and closely monitoring game-related matters. Handling daily translation requests between English, Spanish, Korean, and Portuguese, ensuring smooth communication, and assisting with various other responsibilities.

Guiding my team by addressing general and game-related questions while ensuring everyone follows company procedures.

Resolving player issues, conducting daily game monitoring, and facilitating effective communication between players and the platform.

Meticulously reviewed and updated chat support procedures for optimal functionality.

Oversaw chat customer agents, providing support and guidance as needed.

Managed live chat and ticket inquiries, offering solutions and routing complex issues to the technical ticket team when necessary.

Managed the university's internet network, provided technical assistance for computers and laboratories, and supported university students and employees with software and database issues.

Worked for government projects as Bolsa Família and Habitação, my function was to help with technical issues in the software and attend lower families' social classes with records in the system/help them with problems.

Engaged in web programming (HTML, CSS, and JavaScript), created and maintained websites, and provided customer support.

Maintained computer labs, provided technical assistance on computers, assisted users with university software, and addressed Windows functions.

Conducted maintenance of electric water coils, drilled artesian water wells, installed artesian well pumps, and provided customer support.