- Creation of Calculation Sheets, Commercial Proposals, Leads in Salesforce, Pipeline in SharePoint, regarding sample clients provided by OGC.- Creation of Pricelists and Quotes for 3 BUs (OGC, AFL, and MIN).- Instruction and training of the new Billing team to guide other BUs in Pricelist development. Guidance on using BOSS to create a new Template process, offering tips and troubleshooting assistance due to my experience in this area.- Responsible for training interns in the development of Pricelists for the 3 BUs (OGC, AFL, MIN) and requesting TEMP for the Billing team.- Monitoring client renewals, notifying the client manager to begin contract negotiations.- In charge of registering and updating individual and corporate clients, including information on billing terms and credit limits.- Responsible for interpreting commercial proposals and creating Pricelists and Quotes to enable the Back Office to invoice the services provided by the company to third parties.

Professional Experience: Paradise Group (Virtual Cities)Position: Moderator and Events CoordinatorDescription:At Paradise Group, he acts as Moderator and Event Coordinator, performing crucial functions in a FiveM environment (GTA RP) covering Hawaii RP, Cancun RP and Florida RP.- Moderation in Hawaii RP:I ensure a safe and engaging environment by managing moderation in the Hawaii RP virtual city.- Event Coordination in Hawaii RP:- I develop and execute special events to increase participation and provide unique experiences for players.- Moderation and Events in Florida RP:- Lead moderation and coordinate events at Florida RP until training a replacement for the position.- General Responsibility for Moderators:- Supervision of a team of moderators at Hawaii RP, ensuring consistent moderation standards and a positive environment.- Training and development:- In addition, training and support assistance, moderators, event assistants to efficiently perform their functions.- Multifunctional Team:- Collaborate with a team of over 90 professionals, including moderators, supports, and event assistants.- Moderation and Problem Solving:- Implement moderation and rapid conflict resolution practices.- Customer service:- I provide proactive support, ensuring customer satisfaction and resolving queries or problems.- My management of moderators reflects my commitment to operational excellence and creating an engaging virtual community at Paradise Group.

- Customer Service.- Responsible for the housing and shipping box sector, cleaning, organizing and checking stock.- Temporary responsible for the dog toy sector, cleaning, organizing and checking stock.- Assistance with receiving stock, checking and sorting.- Assistance with placing online orders, sorting, packaging and storing.- Assistance with the collection of online orders by customers or delivery people, issuing a note, looking for packaging that was previously separated and packed and releasing it to the customer or delivery person.