Acting as the interface among the Key Accounts, Sales and Operations teams assuming responsibility for customers partnership to assure satisfaction and growth (Gross Profit - GP). Development of accounts in line with the corporate targets in order to meet the companies growth and profitability objectives.Establishing long term, tactical and strategic relationships within a portfolio of key accounts (mainly retail customers).- Retention (expanding client relationships via multi-year deals)- Expansion (grow client revenue and transactions)- Tactical (customer service delegation and escalation)Main responsibilities and activities:• Team and operations management• Run and presentation of KPI score cards and results• Purchase Order management, shipments tracking and tracing• On-time Management (shipping and delivery)• Run and assess daily reports to identify delayed shipments and cost-saving opportunities• Vendor system training for retail customers• Provide status of orders to various business units • Manage communication channel among customers, warehouse and load planners• Customer Routing Guide Management• Report customers On Time, Right Quality scores• Run various reports relating to shipping status and in-transit status • Track and resolve shipping, warehouse, carrier shipping errors• Outbound shipping and delivery to customer distribution or retail centers• Complete daily/weekly/monthly reporting functions• Manage and prioritize multiple time-sensitive tasks in a fast-paced environment• Ad hoc reporting/project Management

Management of the business unit related to the transport and handling of special cargoes (over sized - OOG, RO-RO, heavy lift, indivisible, FCL, etc.) and logistics projects mainly focused on customers development. Responsible for positioning the company in a new market niche, having contributed to increasing the customer portfolio and company revenue.Main responsibilities and activities:• Management and supervision of operational and sales teams;• Prospecting of customers and analyses of sales performance;• Preparation of management reports for directive board analysis and presentation of results, directly assisting in the definition of corporate objectives;• Responsible for strategic planning and activities related to purchase/procurement/pricing and sales of logistics services;• Responsible for pricing department of air, land and ocean product in Brazil, besides contracting other logistics services (port terminals, bonded warehouses, road transporters, special handling, etc.);• Strategic direction of the sales team, based on market analysis and customers' performances;• Support sales teams in approaching, qualifying and developing customers;• RFI, RFQ, clarifications and project implementation.• Develop portfolio of products and services with the Directive Board;• Market mapping and development of analysis tools and spreadsheets (sales and market intelligence);• Conduct initiatives to improve costs-savings and efficiency by aligning the different teams;• Guide, identify, attract and develop partners and service suppliers (shipowners, carriers, warehouses, etc.) to meet long and short term business strategies and expectations.

• Prospecting LCL and FCL cargoes on intermediary and direct customers;• Monitoring the activities of competitors, contributing to the implementation and changes of organizational objectives, programs and policies;• Development of relationship with LATAM offices in order to increase the volume and cross culture on these territories;

• Sales performance analysis;• Statistical surveys, analyzes and graphical measurements to assess market behavior and trends of products / services;• Creation, negotiation and follow-up of promotional sales actions;• Process improvement and NCM classifications;• Solving various operational problems with clients and agents;• Quotation and negotiation of freights rates with shipowners, transporters, agents and other players in the international cargo logistics market;• Complete coordination of export shipments starting with the first contact with the customer;• Negotiation of tariffs, freights and taxes with international agents and representatives;• Fixtures/bookings with Shipowners and approval of dangerous cargoes (IMO).

• Analysis and mapping of potentialities and risks in different markets, focusing on Latin American countries;• Study and mapping of consumer markets and suppliers of various commodities (metals and soft);• Participation in studies and meetings focused on the laws and practices in force in several segments in the tangent to transportation, nationalization, clearance and other activities related to international trade;• Performance analysis of traffic and markets, in order to structure and implement innovative strategies for services.

• Solving various operational problems with clients and agents;• Management of operational team;• Complete coordination of import shipments;• Sending Sales Lead and/or Routing Orders abroad and analyzing service performance.