As the TPM of SRE team, my job is to ensure the reliability, availability, and performance of our software systems and applications. The role combines software engineering practices with operations expertise to maintain and enhance the overall health of the production environment. Key responsibilities:Incident Management: Rapidly respond to and resolve incidents in the production environment, minimizing downtime and service disruptions. This involves identifying root causes, implementing temporary fixes, and coordinating with development teams for long-term solutions.Monitoring and Alerting: Set up and maintain monitoring tools to track system performance and health metrics. Design meaningful alerts that provide early indications of potential issues, enabling proactive responses.Automation: Coordinate the development and maintenance of automation scripts and tools to streamline routine tasks, deployments, and system maintenance. Team Capacity Planning: Analyze metrics to forecast resource requirements and ensure adequate capacity to handle expected workloads.Performance Optimization: Identify and address performance bottlenecks by analyzing system components, optimizing configurations, and collaborating with software engineers to enhance application efficiency.Continuous Improvement: Contribute to the enhancement of system reliability through post-incident reviews, identifying areas for improvement, and implementing preventative measures.On-call Rotation: Participate in an on-call rotation to provide 24/7 support for critical incidents and emergencies, ensuring system availability and uptime.Collaboration: Work closely with cross-functional teams, including developers, QA engineers, and DevOps teams, to troubleshoot issues, and improve overall system stability.Documentation: Maintain accurate and up-to-date documentation to ensure knowledge sharing and efficient incident resolution.

Project Manager Scrum Master for the International IT team. Responsible for guiding the team during the move from Waterfall to agile methodology while delivering IT projects across the different markets and brands within WSI.Responsibilities:• Coaching the team on Agile methodology• Facilitating intra-team communication• Managing storyboard and story management tool• Promoting team building/team accountability• Facilitating team norming sessionsProjects:• Onboarding new franchisees to the Company’s system• EDI integration for business partners• Website enhancements (adding new features to our different websites)• Website migration

Responsibilities:• Supporting the team responsible for delivering strategic and tactical analysis that helps drive online business operations, conversion rate optimization and overall business strategy through online experimentation.• Ensuring teams maintain a healthy backlog of requirements which are prioritized frequently by value and risk;• Coordinating dependencies and deliverables based on business priority;• Communicating with the team and external stakeholders on project progress, risks, issues, and dependencies;• Collaborating with management peers to drive project decisions and team behavior, and create an environment where teams have the context and freedom to make excellent decisions in their skill areas.Applications:SAP, Oracle, Jira, Confluence, AWS, Salesforce, Ideaboardz, Trello, Bluejeans, Slack, Clarity, Gmail, Google Office, Microsoft Office, iOS

Member of a management team, and scrum master for multiple teams of 7-10 engineers who are tasked with the development & quality of Fanatics Group websites.Achievements: • Led a site migration from a 3rd party to the in-house platform.The project included working with multiple teams within Marketing and Tech org. to gather requirements, best practices and SEO approach with the goal to minimize the impact of the migration and guarantee the Customer wouldn’t be affected. This project brought 4 great benefits for the Company:- 800k yearly saved on service fees - 25% of rev share saved going forward- Ability to deliver new functionalities in a matter of 2-3 weeks (against months on the older version)- Customers got a better, responsive platform with clean designs

Responsibilities:• Facilitating distributed Project team dispersed in several locations (Brazil,Colombia, Seattle, India) and ensuring project deliverables;• Tracking and Reporting risks to the Program Manager;• Reviewing schedule and budget;• Tracking and communicating the health of iterations;• Collecting and reporting metrics;• Facilitating the team's management, resolution, and escalation of blockers;• Facilitating story level collaboration between engineering and product management;• Developing high-performing and self-organizing teams;• Enforcing and defending team members from external issues;• Ensuring sustainable pace and optimize software throughput.Achievements:• Led one of the teams responsible for implementing an in-house solution thatbrought down by 60% the number of systems used internally by the Company. This project helped the Company achieve the following results:- Efficient workflow- Advanced analytics- Integrated reporting- Reduced maintenance costs

Part of the Event Project Management (EPM) Team. Managed 4 events with 25-30 attendees. Responsibilities include:• Coordinating deliverables of each team member; • Organizing call meetings with project members (6 members);• Venue selection according to the chapter’s ticket sales-based budget;• Calculation of event revenue;• Executing the event, including attendees list, venue set-up, introducing the speaker, closing the event;• Updating the Chapter’s documentation and Lessons Learned file.

• Oversaw customer service departments (4 employees); • Negotiated with new suppliers (approximately 5 suppliers);• Coordinated team of developers(3 developers – budget 200.000 Phase I); • Ensured quality of developers deliverables;• Implemented measure to provide motivation for employees;• Conducted office management tasks.

• Business process mapping and improvement in 2 global companies with geographically distributed branches (Coca Cola FEMSA- US 1.2 billion revenue in 2013 and 97 distribution centers & National Confederation Industry of Brazil – CNI with 27 federations);• Interviewed client’s employees, stakeholders as well as the management team in order to understand each business unit requirements and processes (30+ interviews in each project); • Conducted 100+ employee workshops during the ERP selection to identify requirements & discussing processes for each of the 4 designated pilot units for the project located in strategic States of Brazil (National Confederation Industry of Brazil – CNI);• Coordinated software implementation in a large electrical company (Orteng US 500 million revenue in 2013);• Prepared business proposals and presentations for possible new clients.

• Provided sound financial advice to individuals (25 clients under my responsibility);• Interviewed clients to determine their current income, expenses, financial objectives, risk tolerance, and other information needed to develop a financial plan;• Recommended strategies clients can use to achieve their financial goals and objectives, including advice on debt management, cash management, and investments;• Sold products such as stocks, bonds, and mutual funds (300.000 negotiated approximately per month).

Responsible for providing customized recommendations to meet clients financial goals, consult with clients on investment strategies, products and services that are suitable for their needs.

Client prospecting.

Back Oficce: Responsible for handling all the documents required to open a new Trust Fund, tracking the whole process of creation and registration. Also responsible for all the registration forms of each new Fund.Product Development: Responsible for supervising all media and agencies materials for all the new products, elaborating new advertising campaigns, participating on brainstorming meetings for new products and organizing clients satisfaction researches.