Luiza Leite Email & Phone Number

Montreal, Quebec, Canada

São Paulo, Brasil

Responsible for the Partner Program Brazil, fostering the largest ecosystem of implementing agencies of projects.Main results: (1) Standardization of partnership agreements. (2) 11% increase in program revenue. (3) Processes Review

São Paulo, Brasil

Responsible for the account of one of the Company's 3 main clients (Carrefour and BIG Group), focusing on customer excellence and success, providing support in Omnichannel and Digital projects using agile methodologies and managing a high performance team, involving planning, schedule of steps, evaluation and selection of techniques, methods and work criteria.

São Paulo, São Paulo

Responsible for planning strategies and managing guidelines for the commercialization and expansion of new business in the segment of appliances for the company's Marketplace channels (B2W, Mercado Livre, Walmart, Shopfácil and Amazon), aiming to achieve the company's goal and increase market share.

São Paulo, São Paulo

Responsable for performance in the delivery and reverse sector of sales at the Brazilian level carried out by e-commerce, as well as maintenance of after-sales orders made in physical stores, ensuring compliance in processes and excellence in all operations performed, leading a headcount of 23 persons.Main results: (1) Reduction of complaint openings due to proactive communication with the consumer. (2) Increase of the % in deliveries on time by initiative with the operational transport team and implementation of direct line with main logistics partners.

Contagem, Minas Gerais

Responsible for implementing the new relationship center, monitoring the general demand for customer service on the company's current channels (e-commerce, email, physical store, social networks, etc.), ensuring all KPIS of efficiency, effectiveness and quality, to ensure greater customer satisfaction and support at all levels. Headcount management of 60 peopleMain results: (1) Implementation of the relationship center with customers migrating from Bahia to the state of Minas Gerais in February 2017. (2) Implementation of processes. (3) 22% cost reduction with Headcount compared to the previous team.

Belo Horizonte E Região, Brasil

Responsible for managing the operations of the business unit throughout its length, as well as team management (40 employees), performing activities of medium to high complexity, involving planning, scheduling of steps, evaluation and selection of techniques, methods, and work criteria.Acting with recruitment and team selection, as well as training and development of people, performance evaluations, conflict management and turnover monitoring.Development of commercial actions focused on results and increased sales per m², acting in the analysis and adequacy of the store's product mix, multiplication of visual merchandising techniques (aesthetic sense vs business strategy), implementation of new processes and compliance with operational routines.Expansion and maintenance of the customer base through the commercialization of the Renner card, focusing on increasing the RO of financial products through the sale with addition, insurance, and loans.Responsible for the validation of the unit's annual budget, control of expenses and monitoring of key indicators (Revenue, margin, inventory turnover, losses, EBITDA).Main results: Opening of the Shopping Contagem store in November 2013, achieving sales and RO 2 years ahead of projection

● Program aimed at training and development of new retail executives.

Lagoa Santa

● Management of projects from medium to high complexity, being responsible for coordinating the methodology in the selection flow, approval, monitoring and reporting, acting in the calculation of financial economic viability of the same (NPV, IRR, payback, cash effect), as well as in the periodic monitoring of the status and closing of the held for confrontation, ensuring compliance in the processes and excellence in all stages. ● Control and analysis of economic and counterpart grant contracts with the funding agencies and partners (FINEP and BNDES);● Responsible for assisting project leaders in the development of the DRE (cash flow) and consolidation of the project budget of the current year;● Preparation of management reports, monitoring of performance indicators and provision of subsidies to support strategic decision making. Main results: Implementation of project management methodology in the company (Selection flow, approval, monitoring and report).

Responsible for managing the company's investment portfolio of CAPEX, including V&M Mining and V&M Forestry, ensuring the release and consolidation of financial planning and assistance in accounting closing with regard to asset acquisition (CAPEX);● Assistance in project management, acting in the costs control via SAP (Budgets, advances and disbursements) and management of deadlines, ensuring the monitoring of schedules and deviations in relation to the baseline (MS project); ● Preparation of reports and monitoring of performance indexes to present results to senior management.

Belo Horizonte, Minas Gerais, Brazil

● Projeto de Extensão - Gestão de Projetos

Solution Architect, Information Technology Project Management, 83

Education record

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Extension Program - Project Management PDI