Quality Team Mentor and Trainer - Training New Quality Team members and offering them support Call evaluations and written feedback for the agents in order to improve the quality of their interactions with clientsAnalyzing error casesSupport in updating and filling out the internal proceduresInterviews in Italian, French and English in order to determine the candidates language level and telephone skillsLanguage assessments in Italian, French and English.Translating procedures and Speeches in ItalianMonthly Internal Errors Rapport - adding and updating errorsCall calibration meetings with supervisors/managers and presentation of evaluation grids or any changes on themTraining customer care agents after they are released by the Training Team in order to improve their customer care skills or their files quantity - on job trainer. Acquired skills and knowledge:data analysis, networking skills, Adaptability, Training skills, reporting and analysis, Communication skills,quality check, Perseverance, Results oriented, teamwork skills, reporting skills, Time management skills, multitasking, high attention to details, ability to assimilate new information, Power Point, Microsoft Word and Excel

E-commerceCustomer care serviceIdentifying and solving any issues clients might have with a confirmed reservation.Post sale services in Italian, English and French via mail or calls.Relocation customers due to several issues: overbooking, contractual issues, force majeure, etc.Acquired skills and knowledge:customer support, Multitasking, specific applications, Communication skills, Teamwork, customer oriented,communication and networking skills, Proactive attitude, high attention to details, specific vocabulary,managing relationships with suppliers and customers, email clients.

Basic accountingSelecting suppliersOrdering and supplying raw materialsKeeping the record of raw materialsKeeping employees records up to dateAcquired skills and knowledge:purchase orders, basic accounting, Communication skills, social skills, Sociable, Punctuality, Coordinationskills, self-organization, managing relationships with suppliers and customers, updating employees record

Keeping in touch with clients and suppliersSending payment notificationsAcquired skills and knowledge:Microsoft Office, receipts, payments, internet and email use, collaboration and teamwork, suppliersmanagement, Microsoft Word, Microsoft Excel, managing relationships with suppliers and customers, sending payment notifications

Translating contracts from Romanian into EnglishAcquired skills and knowledge:translations, Presentation skills, Communication skills, Writing skills, communication in foreign languages,Power Point, Microsoft Word and Excel