Luiz Alberto Email & Phone Number

São Paulo, Brasil

I am responsible for support in servers and datacenter infrastructure in South America.• Management and monitoring of the data center environment with APC equipment (UPS, Air System and Fire System);• Use of the SERVICE NOW tool to manage internal requests, incidents and changes;• Management of file servers and SAM permissions;• Update security patches on SAM servers;• Active directory tool management;• Data Protector and Veeam tool management;• Management of the… Show more I am responsible for support in servers and datacenter infrastructure in South America.• Management and monitoring of the data center environment with APC equipment (UPS, Air System and Fire System);• Use of the SERVICE NOW tool to manage internal requests, incidents and changes;• Management of file servers and SAM permissions;• Update security patches on SAM servers;• Active directory tool management;• Data Protector and Veeam tool management;• Management of the NDD tool for print queue control. Show less

São Paulo, Brasil

I'm responsible for managing incidents and request in the tool SERVICE NOW ensuring service within the SLA with appropriate level of urgency, and follows up with customers on all issues;•Escalates incidents and questions to appropriate support groups (Global);•I’m responsible for support to end users installing and assisting with the operation of their workstations, business applications, and related equipment;•Assists in the installation, training, maintenance, troubleshooting… Show more I'm responsible for managing incidents and request in the tool SERVICE NOW ensuring service within the SLA with appropriate level of urgency, and follows up with customers on all issues;•Escalates incidents and questions to appropriate support groups (Global);•I’m responsible for support to end users installing and assisting with the operation of their workstations, business applications, and related equipment;•Assists in the installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software;•Assists in the setup and operation of audio visual hardware as required by end user;•Hardware and Software license control - Asset Tracker;•Contributes to the improvement and enhancement of processes and procedures;•Assists in the installation, maintenance, troubleshooting and repair of office telephony systems;• Use of the Tableau tool to control KPIs. Show less

São Paulo E Região, Brasil

I’m responsable for support to end users across multiple operating companies by (Oliver Wyman, Guy Carpenter, Mercer and Marsh) installing and assisting with the operation of their workstations, business applications, and related equipment.•Assists in the installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software;• Assists in the activation and support of Iphones devices;•Assists in the setup and operation of audio visual hardware as… Show more I’m responsable for support to end users across multiple operating companies by (Oliver Wyman, Guy Carpenter, Mercer and Marsh) installing and assisting with the operation of their workstations, business applications, and related equipment.•Assists in the installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software;• Assists in the activation and support of Iphones devices;•Assists in the setup and operation of audio visual hardware as required by end user;•Responsable to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues;• Utilization of based SERVICE MANAGER to open internal and external incident / problem ticket•Escalates incidents and questions to appropriate support groups (Global)•Hardware and Software license control - Asset Tracker•Assists in the Structured Cabling•Contributes to the improvement and enhancement of processes and procedures•Assists in the installation, maintenance, troubleshooting and repair of office telephony systems•Assists in the setup and operation of audio visual hardware as required by end user. Show less

São Paulo E Região, Brasil

My responsibilities:•Security policy management and internal audit•Creation of access control account integrated SAP•AD, approved software installation management•Creation and KPI`s management•Creation and deployment security processes of internal information, analysis of risk and compliance deployment in all servers, workstations and printers within the Nestlé environment encompassing Europe, North America and America southern.

São Paulo E Região, Brasil

My responsibilities:•Environment management servers in South America and Central America Client Nestlé.•Creating accounts in AD, the Organizational Units Management•Endpoint Management Server•WSUS•Application Patch Check environment list•Audit groups and members•Backup Policy Management with Symantec Backup EXEC, Tape Library•Creating quotas with File Server Resource Manager•Creating Scopes DHCP•Print server management•HP hardware… Show more My responsibilities:•Environment management servers in South America and Central America Client Nestlé.•Creating accounts in AD, the Organizational Units Management•Endpoint Management Server•WSUS•Application Patch Check environment list•Audit groups and members•Backup Policy Management with Symantec Backup EXEC, Tape Library•Creating quotas with File Server Resource Manager•Creating Scopes DHCP•Print server management•HP hardware maintenance•ILO settings Troubleshooting of critical incidents•Critical change management (HP Service Center)•Plans migration, creation routines documents and managing incidents and requests (HP Service Manager). Show less

São Paulo E Região, Brasil

My responsibilities:•Environment management servers in South America and Central America Client Nestlé.•Creating accounts in AD, the Organizational Units Management•Endpoint Management Server•WSUS•Application Patch Check environment list•Audit groups and members•Backup Policy Management with Symantec Backup EXEC, Tape Library•Creating quotas with File Server Resource Manager•Creating Scopes DHCP•Print server management•HP hardware… Show more My responsibilities:•Environment management servers in South America and Central America Client Nestlé.•Creating accounts in AD, the Organizational Units Management•Endpoint Management Server•WSUS•Application Patch Check environment list•Audit groups and members•Backup Policy Management with Symantec Backup EXEC, Tape Library•Creating quotas with File Server Resource Manager•Creating Scopes DHCP•Print server management•HP hardware maintenance•ILO settings Troubleshooting of critical incidents•Critical change management (HP Service Center)•Plans migration, creation routines documents and managing incidents and requests (HP Service Manager). Show less

São Paulo E Região, Brasil

My responsibilities:•Monitoring critical environments and radio frequency on the client AES Eletropaulo.•Tivoli Backups management, operation of robots•Administration of NICE Supervision \ Backup \ Query•Spring Wireless and Incident Management and requisitions (HP Openview).

São Paulo E Região, Brasil

My responsibilities:•Management in control and user access, groups and permissions, quotas•Administration of Windows NT Servers (User manager), Windows 2000/2003/2008 Server R2 (Active Directory)•FTP•IIS•File Server Resource Manager•Spaceguard SRM•CA BrightStor ARCserve Backup•Rightfax Enterprise Manager, useful Rightfax•Documentation and Data Center routines.

São Paulo E Região, Brasil

My responsibilities:•Administration of the server environment and supporting users on the client Caixa Econômica Federal.•VMware•Creating user accounts in AD, Management of Organizational Units•McAfee antivirus, patching•Check list of environment audit groups and members•Backup Tool TIVOLI•Video Setup POLYCOM conference.

São Paulo Area, Brazil

My responsibilities:•Experience in Structured cabling and data network telephony and administrative activities.

General English Intermediate, Linguistics

Associate’S Degree, Ti

Activities and Societies: Project development, RFP, infrastructure settings, practices in entrepreneurship and other activities related.

Technician Microcomputers, Information Technology