Luiza Ries Yengibaryan is a Associate Certified Coach ICF I MBA I Co-Founder of Evinaux at EVINAUX. She possess expertise in market research, coaching, project management, customer satisfaction, telecommunications and 25 more skills. She is proficient in Russian, French, German and English. Colleagues describe her as "I've had a chance to work with Luiza for more than 4 years. Throughout all this period I observed her as an exceptionally goal oriented and consistently quality oriented professional. Luiza is confidently facing any challenges to ensure the required quality level and is coming up with new approaches to achieve the set standards. I am sure Luiza will strive for excellence in any domain involved. " and "Luiza joined the company being responsible for Retail Research in Sales Department, particularly in running and analyzing the results of surveys and audits aimed at evaluating quality of sales and service in exclusive retail network of Points of Sales (PoS) of Orange in Armenia, as well as those competitors and other market players. Considering her success in that role and proactive initiatives on setting up standards of sales and service in shops, she was then promoted to the position of Quality Control Coordinator. By her own initiative, in March 2013 Luiza started up the project on PoS ranking, which aims at setting up the quantitative and qualitative measures of shop operations, fixing targets and KPIs to be reached and evaluating results with their maximal visualization to help both front line staff and back office management evaluate results of their work and push for further excellence. Luiza is a certified coach for retail sales and service techniques adopted in Orange Armenia and being standardized in France and other countries of FT Group. She is also trained as an assessor of front line staff competencies, and since 2012 she has been a member of the assessment board three times during annual certification of front line staff. Since 2013 Luiza is a member of Customer Experience Board of the Company, representing Sales Department in discussions and decisions on how to improve customer satisfaction via better products & services, simplified customer journey, loyalty recognition, etc. Luiza has recent experience in preparation of business requirements and specifications of IT tools employed for keeping records on various performance measures for front line staff. Last but not least, she is acting as Brand Ambassador of Orange Armenia, was nominated as “Orange Bravo” (program, recognizing employees who are best in keeping and spreading Orange values, based on open voting by all employees of the Company). She is known by her colleagues as an excellent team player, encouraged in promoting transversal cooperation."