Luiz C Email and Phone Number

Highly skilled on troubleshooting iPhone, iPad and Apple Watch.Certified to perform repairs on iPhones. Mentor: part of a highly motivated team that assists with onboarding and training new and existing peers.

Certified in troubleshooting iOS and WatchOS.Also member of the mentors team who welcome and help new team members by sharing best practices, knowledge and feedback.

From greeting the customer, through listening, understanding and aligning with customer needs and concerns, ending with the assistance on starting the new device and a fond farewell is the ultimate sense of accomplishment to me.This code of conduct and work ethics has lead me to accomplish several in-role tittles such as metrics champion and later mentor.Being considered champion in several business goals I was considered a role model for team members that struggled with their metrics often helping with coaching and giving hints and tips for their improvement.As a mentor, I help leadership welcome, train and run periodical knowledge check-ins of new team members.

- Computers and Tablets Sales Lead: Maintain world-class customer service and Company quotas while leading the team by always being on top of the sales scorecard then, by doing so, setting the example of a focused player. The Sales Lead also coaches his teammates on how to achieve department and individual goals. When the supervisor is absent, the Sales Lead is responsible for the department, making sure the DEM (Department Execution Model) is being followed as required.- Sales Consultant: Understand and provide complete solution for every different individual’s needs, making sure customers leave the store satisfied with the great experience provided. Also connect with the customers in such a level where they feel joyful to come back in the future considering the trustworthy relationship built with them.I was sales MPV in the second month and from there on I have been able to keep up the good work always being among the top performers every month.