Luiz Ricardo Giovanella Email & Phone Number

With 17 years of experience in IT, I specialize in managing high-impact teams and projects. I navigate smoothly through the entire customer journey, connecting loose ends in the process, eliminating waste, and generating high-level results for clients.My Expertise Includes:- Project Management: Proficiency in Kanban, Scrum, and OKR.- Team Leadership: Managing multidisciplinary teams, fostering growth, and aligning with organizational goals.- Strategic Planning: Implementing effective strategies to enhance team performance and achieve high-level objectives.- Process Improvement: Leading initiatives that optimize operations and enhance customer satisfaction.- HR and Coaching: Strategic people management, mentoring, and training, focusing on developing talent and high-performing teams.I go above and beyond to create innovative solutions and foster collaborative environments. My experience spans various industries such as services, judiciary, education, and large-scale industries, consistently delivering success-oriented results. I am passionate about using technology to solve complex problems and committed to continuous improvement and excellence in every project.Professional Highlights:- Ambev Tech: Improved team processes and aligned product requirements for global use, achieving top results in feature and user story lead times.- DOT Digital Group: Structured post-sales support areas from scratch, enhancing customer lifecycle management.- Softplan: Standardized customer service indicators and implemented projects to improve customer experience, inspired by the Disney method.Key Skills:- Technical: Jira (Admin), Azure DevOps, Power BI, SQL, Office Suite- Behavioral: Creativity, Assertiveness, Critical Analysis, Communication, Organization, Problem Solving, Teamwork- Process and Project Management: Kanban, Scrum, OKRI am passionate about driving innovation and efficiency, and committed to delivering exceptional results through strategic leadership and a dedication to excellence.

Listed skills include Microsoft Sql Server, Sql, Oracle, Business Process Management, and 25 others.