Luiz Nascimento Email & Phone Number

Global Team Leadership: Leads a high-performing team across five countries, driving innovation and retaining top talent through effective development and motivation.Project Management Expertise: Extensive knowledge of Enterprise Project Lifecycle and Agile methodologies.Communication & Collaboration: Delivers impactful presentations, fosters clear communication, and excels in managing cross-cultural teams.Results-Oriented: Dynamic and entrepreneurial, focused on cost reduction… Show more Global Team Leadership: Leads a high-performing team across five countries, driving innovation and retaining top talent through effective development and motivation.Project Management Expertise: Extensive knowledge of Enterprise Project Lifecycle and Agile methodologies.Communication & Collaboration: Delivers impactful presentations, fosters clear communication, and excels in managing cross-cultural teams.Results-Oriented: Dynamic and entrepreneurial, focused on cost reduction, automation, and strategic execution, consistently delivering exceptional service.Transformation Focus: Drives comprehensive transformations using Gen AI across processes, tools, and IT services, enhancing delivery speed, compliance, quality, IT efficiency, and overall customer experience. Show less

Key Responsibilities and Achievements:Leadership and Oversight: Led a team of Global Delivery Service Line Owners, focusing on the design, enablement, delivery, support, enhancement, and updates of Kyndryl's global Digital Workplace Services offerings.Coordination and Communication: Served as the primary liaison and coordinator between the Kyndryl Digital Workplace Services Delivery team and the Offering/Sales teams, ensuring seamless integration and communication across… Show more Key Responsibilities and Achievements:Leadership and Oversight: Led a team of Global Delivery Service Line Owners, focusing on the design, enablement, delivery, support, enhancement, and updates of Kyndryl's global Digital Workplace Services offerings.Coordination and Communication: Served as the primary liaison and coordinator between the Kyndryl Digital Workplace Services Delivery team and the Offering/Sales teams, ensuring seamless integration and communication across departments.Executive Reporting and Metrics: Managed the creation of monthly executive-level reports and metrics, and acted as the main point of contact for annual industry-specific analyst data and metric requests.Sales and Solutions Support: Provided strategic support to global sales and solution teams, facilitating new engagement opportunities, renewals of existing clients, and modernization initiatives. Show less

Campinas, São Paulo, Brazil

Responsible for establishing an overall functional, innovative and forward thinking strategy for services. Provide support to the Kyndryl Services Leadership in the development of domain strategies and plans. Engage in numerous global services outsourcing projects, spanning multiple geographic locations & industries (Government, Financial, Medical, Retail, Natural Resources, etc.), interfacing with customers to determine business needs, develop relationships, and set… Show more Responsible for establishing an overall functional, innovative and forward thinking strategy for services. Provide support to the Kyndryl Services Leadership in the development of domain strategies and plans. Engage in numerous global services outsourcing projects, spanning multiple geographic locations & industries (Government, Financial, Medical, Retail, Natural Resources, etc.), interfacing with customers to determine business needs, develop relationships, and set expectations.Accountable for the portfolio of assets and capabilities across the domain. Partner closely with offering management to design and successfully launch new Global offerings.Lead Global projects to improve the services delivered and also to enable the different locations to delivery new offerings.Program Manager and LA focal for Digital Workplace Services innovation and automation initiatives for the main LA companies. Show less

Brazil

Responsible for establishing an overall functional, innovative and forward thinking strategy for services. Provide support to IBM Global Technology Services Leadership in the development of domain strategies and plans. Engage in numerous IBM global services outsourcing projects, spanning multiple geographic locations & industries (Government, Financial, Medical, Retail, Natural Resources, etc.), interfacing with customers to determine business needs, develop relationships, and set… Show more Responsible for establishing an overall functional, innovative and forward thinking strategy for services. Provide support to IBM Global Technology Services Leadership in the development of domain strategies and plans. Engage in numerous IBM global services outsourcing projects, spanning multiple geographic locations & industries (Government, Financial, Medical, Retail, Natural Resources, etc.), interfacing with customers to determine business needs, develop relationships, and set expectations.Accountable for the portfolio of assets and capabilities across the domain. Partner closely with offering management to design and successfully launch new Global IBM offerings. Lead Global projects to improve the services delivered and also to enable the different locations to delivery new offerings.Program Manager and LA focal for Digital Workplace Services innovation and automation initiatives for the main LA companies. Show less

Brazil

Team lead / Coordinator of important teams supporting Domestics and Global IBM customers, such as:- Managed mobility Services.- SMTP Relay.- GNA | Global Notes Delivery . - Unix Team- ECS | Email Collaboration Services- CDT | Commom Development and TestMain Activities :Managed customer relationships (including Account team) ensuring high satisfaction and acted as single point of contactWorked and identified WorldWide customer requirements and business… Show more Team lead / Coordinator of important teams supporting Domestics and Global IBM customers, such as:- Managed mobility Services.- SMTP Relay.- GNA | Global Notes Delivery . - Unix Team- ECS | Email Collaboration Services- CDT | Commom Development and TestMain Activities :Managed customer relationships (including Account team) ensuring high satisfaction and acted as single point of contactWorked and identified WorldWide customer requirements and business opportunity/requirementsManaged customer complaints and ensure quick resolution of customer issuesCreated and shared regular and timely report service levels to the client and competency; monthly business reviews and feedback.Assisted the Manager in people management responsibilities within the team on a day to day basis to build an effective teamDefined shift coverage / Vacations Worked effectively in a multi-disciplinary and global team environment. Solved internal problems/conflicts to ensure the team achieved the full potential Show less

Wme Adi - Common Development And Test Environment

CDT(Common Development and Test) Support Team- Transitioned the demand from Canada to Brazil (Knowledge Transfer - 6 weeks in Canada), - Trained most of the new members to understand the environment and process to support the demand. - Websphere MQ 3rd level support - TechLead responsible for WMQ on the environment, worked in problem and change tickets and also created the entire documentation to enable the other members of the team.- Lotus Domino Support

Campinas Area, Brazil

Bachelor Of Computer Science In Information Technology

Computer Technician In Information Technology

General English - Advanced Level