Luiz Henrique Basilio Email and Phone Number
Luiz Henrique Basilio work email
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My interest for UX Design started when I was still working as a Customer Experience analyst and later as an Employer Branding Analyst in the HR team.It was precisely during this last experience that I decided to fully immerse myself in UX Design, an area that has always seemed incredible to me. I had the chance to meet inspiring professionals and began my journey into this universe, until I finally felt prepared for a career transition.Today, I impact millions of people throughout Latin America as a UX Designer at Mercado Livre.
Mercado Livre
View- Website:
- mercadolivre.com
- Employees:
- 4421
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Ux DesignerMercado Livre Nov 2022 - PresentI work on the money management team at Mercado Pago. Our challenge is to create solutions that help users have more control over their finances, by developing features such as budgeting, expense categorization, monthly planning and much more.
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Product DesignerMovilepay Dec 2021 - Nov 2022I'm part of the Credit team, which currently holds the utmost importance for our company. Our main objective is to provide flexible credit solutions specifically designed for restaurants. In order to achieve this, we conduct extensive research, make discoveries, and conduct usability tests to gain a deep understanding of the pain points we can address. -
Product Designer JrQuanto Jan 2021 - Nov 2021São Paulo, BrasilIn Quanto's Design Team, our challenge is to provide the optimal user experience for financial data sharing through our product "Quanto Link" and for Open Banking. We accomplish this by utilizing agile methodologies and Design Thinking.Additionally, I am actively involved in the Diversity committee, #QuantoOrgulho, where we organize awareness talks and assist the Recruitment team in finding diverse candidates within the technology field. -
Customer Success AnalystQuanto Aug 2020 - Jan 2021São Paulo, BrasilSome of my responsibilities as a Customer Success Analyst at Quanto are:- Being the owner of relationship with partners around the world and monitoring metrics such as NPS and CSAT; - Updating our whitelabel system, using the flow personalization platform to align our product to the Design System of partner companies;- Participating in the Product team's events, so I can communicate our partners about updates that could affect the user experience.
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Employer Branding AnalystGuiabolso Jul 2019 - Apr 2020In Guiabolsos’s Human Resources team, I had some responsibilities as:- Rebranding of Employer Branding’s value proposition;- Internal Communications and training other employees on how to create communications;- Graphic design and video editing for internal communication and social media;- Creating Social Media and talent acquisition vehicles strategy;- Creating the communication rule for candidates;- Organizing Meetups and other engagement events for employees and candidates;- Creating the new employee’s onboarding.I was also part of the company’s Diversity, Feedback and Happy Hour committees. -
Customer Experience AnalystGuiabolso Nov 2016 - Jul 2019I had the responsibility of maintaining the quality of our support on Social Media and e-mail. I also was responsible for:- Monitoring and improving the social media results by analyzing metrics;- Providing trainings for all customer service analysts on how to communicate once Guiabolso was rebranded;- Quality monitoring of customer service analysts.
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Bilingual Customer Service AssistantTeleperformance Oct 2013 - Apr 2014I was in contact with hotels around the world to help customers plan, change, cancel and confirm their online reservations.
Luiz Henrique Basilio Skills
Luiz Henrique Basilio Education Details
Frequently Asked Questions about Luiz Henrique Basilio
What company does Luiz Henrique Basilio work for?
Luiz Henrique Basilio works for Mercado Livre
What is Luiz Henrique Basilio's role at the current company?
Luiz Henrique Basilio's current role is UX Designer @ Mercado Livre.
What is Luiz Henrique Basilio's email address?
Luiz Henrique Basilio's email address is lu****@****vre.com
What schools did Luiz Henrique Basilio attend?
Luiz Henrique Basilio attended Uscs - Universidade Municipal De São Caetano Do Sul.
What skills is Luiz Henrique Basilio known for?
Luiz Henrique Basilio has skills like Publicidade, Design, Empresas Startups, Marketing Social.
Who are Luiz Henrique Basilio's colleagues?
Luiz Henrique Basilio's colleagues are Bruna Walber, João Viror, Aristeu Yonemoto, Andrey Rebucci, Denise Moreira Boconcelo, Tainá Fernanda Gonçalves, Emanuele Rocha.
Not the Luiz Henrique Basilio you were looking for?
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LUIZ HENRIQUE BASILIO
São Paulo, Sp -
Luiz Henrique Basilio
Mecânico De Manutenção De Válvulas Industrias Na Romão Tecnologias IndustriaisBelford Roxo, Rj -
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Luiz Henrique Basílio Braga
Técnico Mecânico Sênior Na Romão Tecnologias IndustriaisBelford Roxo, Rj
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