Responsible for planning and coordinating teams, ensuring effective follow-up to meet delivery deadlines and quality standards. Designed and structured processes, workflows, and forms for team activities, continuously updating, evaluating, and refining procedures, checklists, and technical documentation to maintain relevance and efficiency in supported environments and software. Spearheaded knowledge development by standardizing procedures, protocols, and training materials for support and… Show more Responsible for planning and coordinating teams, ensuring effective follow-up to meet delivery deadlines and quality standards. Designed and structured processes, workflows, and forms for team activities, continuously updating, evaluating, and refining procedures, checklists, and technical documentation to maintain relevance and efficiency in supported environments and software. Spearheaded knowledge development by standardizing procedures, protocols, and training materials for support and maintenance of existing technologies, as well as for the integration of new projects and technologies in client environments. Created and published physical and logical connection diagrams, network topologies, and supported new technology rollouts.Monitored corporate performance indicators, working closely with IT management to develop and track action plans for technical teams, proactively addressing risks of missed targets and maintaining communication with client oversight. Generated and maintained dashboards, reports, and key performance indicators related to service delivery and supported environments, providing insights for action planning aligned with client objectives. Managed SLA compliance using the ServiceNow platform. Show less

Project ManagerResponsible for coordinating and implementing thermal solution projects in the oil & gas, chemical, and power generation industries. Led the consolidation and analysis of project profitability, revenue, and gross margin, ensuring financial performance met or exceeded budgeted objectives, including revenue and margin targets. Provided leadership and strategic direction to project teams, ensuring alignment with organizational goals. Prepared and presented project status reports… Show more Project ManagerResponsible for coordinating and implementing thermal solution projects in the oil & gas, chemical, and power generation industries. Led the consolidation and analysis of project profitability, revenue, and gross margin, ensuring financial performance met or exceeded budgeted objectives, including revenue and margin targets. Provided leadership and strategic direction to project teams, ensuring alignment with organizational goals. Prepared and presented project status reports to the Board of Directors.Developed comprehensive documentation and tools for the planning, control, and monitoring of project execution. Oversaw physical and financial progress reporting, ensuring accurate measurement and tracking. Led the development of the Integrated Project Management Plan, along with other key activities related to project execution. Show less

Account ManagerResponsible for identifying and prospecting opportunities in the Videoconferencing, Network, and Outsourcing markets across Rio de Janeiro and Espírito Santo. Managed a diverse client portfolio, fostering strong relationships by deeply understanding client businesses and aligning their goals with available opportunities and resources. Worked closely with clients to identify their needs, define tailored projects, and exceed expectations, ensuring long-term, stable, and… Show more Account ManagerResponsible for identifying and prospecting opportunities in the Videoconferencing, Network, and Outsourcing markets across Rio de Janeiro and Espírito Santo. Managed a diverse client portfolio, fostering strong relationships by deeply understanding client businesses and aligning their goals with available opportunities and resources. Worked closely with clients to identify their needs, define tailored projects, and exceed expectations, ensuring long-term, stable, and profitable partnerships.Led the development of process solutions, actively participating in the design of tailored solutions, commercial strategies, and contract negotiations to drive business growth and client satisfaction. Show less

Owner PartnerOversaw the management of the derivatives portfolio, including logistics, budgeting, and expense control to ensure efficient company operations. Managed financial performance, reporting, and cash flow, while supervising the receipt of materials, inventory control, and adherence to fiscal routines. Ensured seamless daily operations, maintaining compliance with standards and guidelines set by the franchisor.Led investment planning efforts and continuously monitored and… Show more Owner PartnerOversaw the management of the derivatives portfolio, including logistics, budgeting, and expense control to ensure efficient company operations. Managed financial performance, reporting, and cash flow, while supervising the receipt of materials, inventory control, and adherence to fiscal routines. Ensured seamless daily operations, maintaining compliance with standards and guidelines set by the franchisor.Led investment planning efforts and continuously monitored and evaluated the quality and performance of services provided. Directed the training and development of the sales team, while tracking the achievement of sales goals and operational targets to drive business growth. Show less

Project ManagerLed the definition of Telecommunications and IT requirements for internal clients at the Rio de Janeiro State Petrochemical Complex (COMPERJ), coordinating technical studies and establishing project parameters. Developed budget estimates, which were submitted for approval by senior management. Prepared comprehensive project documentation in line with Petrobras’ internal guidelines, utilizing tools such as MS Project, Primavera, and WBS Chart PRO.Managed project costs… Show more Project ManagerLed the definition of Telecommunications and IT requirements for internal clients at the Rio de Janeiro State Petrochemical Complex (COMPERJ), coordinating technical studies and establishing project parameters. Developed budget estimates, which were submitted for approval by senior management. Prepared comprehensive project documentation in line with Petrobras’ internal guidelines, utilizing tools such as MS Project, Primavera, and WBS Chart PRO.Managed project costs using NICT, GPROD, and SAP systems, ensuring financial control and alignment with project goals. Coordinated project follow-up meetings, facilitating communication across teams and stakeholders. Oversaw the transition of projects from deployment to operational phases, ensuring all necessary documentation and processes were in place for a seamless handover. Show less

Service Level ManagerResponsible for auditing services delivered by internal and external providers to key clients such as White Martins, Coca-Cola, Furnas, União de Lojas Leader, ONS, and Light. Supported internal teams in process restructuring, risk assessment, and metric management to enhance SLA performance and ensure excellence in service delivery, adhering to PMI and ITIL best practices.Developed strategic action plans for contract recovery and crisis management with strategic… Show more Service Level ManagerResponsible for auditing services delivered by internal and external providers to key clients such as White Martins, Coca-Cola, Furnas, União de Lojas Leader, ONS, and Light. Supported internal teams in process restructuring, risk assessment, and metric management to enhance SLA performance and ensure excellence in service delivery, adhering to PMI and ITIL best practices.Developed strategic action plans for contract recovery and crisis management with strategic clients. Monitored KPIs and SLA performance indicators, ensuring continuous improvement. Played a key role in developing, analyzing, and executing customer satisfaction surveys to assess service quality. Supported pre-sales teams in crafting managed services proposals, providing strategic insights, case studies, and arguments. Collaborated with the Contract Management team to ensure alignment and success in service delivery. Show less

Project Manager - Telecommunications and ITLed the coordination and implementation of IT/Telecom corporate projects for top-tier clients in Brazil and the international market, including Vale, Petrobras, White Martins, Furnas, Escelsa, FGV, THCSA, ONS, BR Distribuidora, OI Telecom, and Unimed. Managed projects within established deadlines by adhering to physical and financial schedules, utilizing tools like MS Project, Live Link, and EPM (Enterprise Project Management), while effectively… Show more Project Manager - Telecommunications and ITLed the coordination and implementation of IT/Telecom corporate projects for top-tier clients in Brazil and the international market, including Vale, Petrobras, White Martins, Furnas, Escelsa, FGV, THCSA, ONS, BR Distribuidora, OI Telecom, and Unimed. Managed projects within established deadlines by adhering to physical and financial schedules, utilizing tools like MS Project, Live Link, and EPM (Enterprise Project Management), while effectively managing stakeholder expectations.Focused on cost reduction and process optimization to enhance productivity during project execution, supporting the consulting team in driving the sale of new projects. All initiatives aimed at reducing and optimizing operational costs, contributing to the overall business efficiency. Show less

Position: Analyst, Telecom Systems Responsible for maintenance in Telecommunication systems.

Position: Maintenance Technician Responsible for maintenance in offshore and industrial electronic systems.

Position: Maintenance TechnicianResponsible for the maintenance of telecommunications systems and equipments NEC, Ericsson, Daruma and Telequipo.