Microsoft Defender for Cloud | Microsoft Sentinel | Microsoft Defender for IOT | Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering• Responsible for the customer support experience with Microsoft• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)• Identify cases that require escalation (either technically or strategically)• Create and maintain incident management requests to product group or engineering group• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience• Provide ramp activities, knowledge sharing, technical coaching and mentoring• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Design, plan, prepare and install the client's infrastructure, as well as install our applications such as: HeadEnd System, MDMS, AGA and others; supporting the customer during the installation and post-installation process Implementation. Other infrastructure activities related to company's applications such as: Architectural design and sizing for the commercial area; generate miscellaneous documentation for final and internal customers; operating system setup and installation (Windows and Linux), database (Oracle and SQL), network assets, among other analysis activities of protocols and logs for troubleshooting and working together with the R&D, IT and OT in the USA.

Manage and monitor all installed systems and infrastructure Install, configure, test and maintain operating systems,server, networks, application software and system management tools Proactively ensure the highest levels of systems and infrastructure availability Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes Maintain security, backup, and redundancy strategies from customer environments Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks Participate in the design of information and operational support systems Provide 2nd and 3rd level support Liaise with vendors and other IT personnel for problem resolution. Supported technologies: Windows server Platforms, Windows Failover cluster, Hyper-v, Active Directory modeling and troubleshooting, Exchange server 2010/2013 / online, Office 365 administration / licensing / migrations / troubleshooting, Linux CentOS, Suse, RedHat and other distributions, Zimbra mail server , ArcServe backup, Endian Firewall, PFsense, Fortigate, Mikrotik, Ubiquiti UNIFI, Hp Switches \ Vlans, Vwmare Esxi, Vcenter, Vmotion HA, IBM Storages, HP Storages.

Responsible for the management of Windows servers, Exchange server, linux, hyper-v, firewall, monitoring, inclusion and restore of backups, internal user service, supplier management, financial organization of monthly IT expenses, local and wan network management.Supported technologies: Windows Server Platforms, Exchange Server 2010, Office 365 Migration, ArcServe, Endian Firewall, Hp Switches \ Vlans, VMware Esxi.

As a Support Engineer, I had the opportunity to solve higher level complex problems, involving broad, in-depth product knowledge or in-depth product specialty; including support of additional product line. Frequently, these problems was not technically complex, but is politically charged situations requiring the highest level of customer skill.Supported technologies: Windows Server Platforms, Windows Failover Cluster,Hyper-v, Office 365 administration, Exchange Server 2010/2013 online / on-premisses, Microsoft SQL Server, Skype For Business/Lync.

- Responsible for deployment projects, improvements and changes related to servers, networks and infrastructure;- Worked in selection, hiring and management of the technical team;- Experience in maintenance of medical equipment, DiCom protocols, Philips PACS system, Hospital management system MV, WPD, electronic medical record.- Participation in several deployments and migrations of legacy systems;- Coordinate and manage backups, test environments and restorations;- Analysis, maintenance and changes in network security systems, firewalls, switches, routers, Linux and Windows servers;- Experience with virtualize environment in VMware.

- Responsible for user support;- Linux server administration;- Maintenance in no breaks;- Technician residing in the company Votorantim Cimentos;- Support for DELL stations and servers;- Opening tickets with manufacturers;- Maintenance in data network and voice.

Level 2 technical support to field technicians and installers of Bematech credit card solution. Development of laboratory tests and validation of training and production environments. - Creation of reports of problems, results of technical actions and volume of calls. development of technical Training on new products and functionalities for team.