Luiz Gouveia Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

- Accurate Data Annotation: Proficient in annotating English and Portuguese data precisely, utilizing generative annotator tools for consistent evaluation.- Data Evaluation and Quality Assurance: Skilled in evaluating data resources and machine learning classifiers to ensure quality, employing AI-driven approaches aligned with established standards.- Guideline Development and Precision: Experienced in developing and maintaining classification guidelines, integrating insights… Show more - Accurate Data Annotation: Proficient in annotating English and Portuguese data precisely, utilizing generative annotator tools for consistent evaluation.- Data Evaluation and Quality Assurance: Skilled in evaluating data resources and machine learning classifiers to ensure quality, employing AI-driven approaches aligned with established standards.- Guideline Development and Precision: Experienced in developing and maintaining classification guidelines, integrating insights from generative annotator tools for enhanced precision and accuracy. Show less

Dublin City, County Dublin, Ireland

- Providing Information: Provide details about bus routes, schedules, fares, and assist in trip planning.- Ticket Issuance and Fare Assistance: Sell tickets and promptly assist with inquiries related to fares.- Handling Inquiries and Complaints: Address customer concerns in a professional manner and resolve issues immediately.- Ensuring Passenger Safety: Communicate safety guidelines to passengers and coordinate with other departments on safety issues.

Dublin, County Dublin, Ireland

During my time at Generation, I honed effective communication and customer service skills vital for excelling in the workplace. This prepared me to handle diverse customer IT incidents and seek seniority. I developed these skills through hands-on exposure to various scenarios, fostering a strong mindset.Throughout the course, I showcased:- Curiosity driving my pursuit of new challenges and growth- Equanimity enabling me to resiliently navigate tough situations- Empathy… Show more During my time at Generation, I honed effective communication and customer service skills vital for excelling in the workplace. This prepared me to handle diverse customer IT incidents and seek seniority. I developed these skills through hands-on exposure to various scenarios, fostering a strong mindset.Throughout the course, I showcased:- Curiosity driving my pursuit of new challenges and growth- Equanimity enabling me to resiliently navigate tough situations- Empathy guiding compassionate responses to diverse backgroundsI acquired a deep understanding of Windows Defender and its capabilities, adeptly integrating ITIL practices in service delivery. Proficiency in securing home wireless networks, optimizing memory usage, and managing memory resources efficiently were additional accomplishments.Further expertise includes encryption key management, secure key exchange methodologies, and skillful device management through the Device Manager. I covered a range of modules, such as Internal Hardware, Storage, Systems Software, Incident Management, TCP/IP, Cloud Computing, ITIL Performance, and Security Foundations. Show less

Dublin, County Dublin, Ireland

- Led a team in the facility department within a pharmaceutical company.- Promoted to Team Supervisor after two years in the previous role.- Handled incoming emails, calls, and face-to-face customer queries, providing assistance and information for payment processing and processing worked hours for wages and salaries. Also, liaised with suppliers, cleared invoices, organized payments, and quotations.

São Paulo, Brazil

- Evaluated data and created reports on key metrics to monitor marketing campaign efficiency.- Scheduled appointments and meetings, and managed office budget and expenses.- Conducted data entry, record-keeping, and file organization, and coordinated with other departments and external stakeholders. Also, handled email and call inquiries.

São Paulo E Região, Brasil

- Provided first-class customer service levels and handled inquiries from booksellers via telephone calls and email.- Performed administrative tasks to support the sales team and provided accurate sales reporting.- Calculated costs accurately to provide customers with quotations and answered incoming calls, took messages, and dealt with email inquiries.

São Paulo, Brasil

- Evaluated online social media material, webpage content, and advertising and supported marketing campaigns.- Handled general clerical work such as filing, photocopying, answering/making telephone calls, and reception desk duties.- Assisted in the production of marketing materials and collateral, managed department productivity and quality goals.

São Paulo, Brazil

- Prepared monthly reports, clipping reports, social media updates, and follow-ups.- Wrote articles and press releases and handled inquiries from journalists and media contacts.- Liaised with media representatives and managers, monitored current affairs and media coverage of the organization, and worked with LEGO, Lwart Group, and Spicy.

Digital Marketing

Honours Bachelor Degree At Nfq Level 8, Journalism, A+

Journalism Bachelor's program delivers a powerful combination of traditional and modern practices, tailored to meet the demands.

It Support With Cyber Security