Luiz Felipe Ruiz Leite Email & Phone Number

Porto Alegre, Rio Grande Do Sul, Brazil

Brazil

o Acompanhamento e tomada de decisão sobre a fila de chamados níveis 1 e 2;o Suporte técnico ao Microsoft Azure;o Elaboração de documentação técnica sobre melhorias no atendimento utilizando scripts do Powershell;o Deploy de serviços utilizando PowerShell e ARM Templates;o Resolução de problemas de aplicativos e infraestrutura;o Fornecimento de suporte e.

Rio De Janeiro – Brazil

• Managing day to day administration, support, backups, maintenance, and monitoring of the Windows Servers including Active Directory, user creation and file servers;
• Responsible for administering applications and servers so they operate reliably and are available within agreed (SLA) Service Level Agreements;
• Document all call/chat information according to standard operating procedures;
• Patch management - Including testing, CAB approval, scheduling, user communication, implementation and post patching checks;
• End-User and Customers Support;

Rio De Janeiro – Brazil

• Started as IT Support Engineer, was promoted to IT Support Engineer – Level 2;
• Strong background working with different customers, always helping to manage the team to achieve all the team goals;
• Manage work orders to ensure service desk requests and incidents are resolved timely;
• Troubleshooting and resolving client hardware and software issues in coordination with other members of the IT Services team;
• Maintains the organization's desktop provisioning/imaging system.
• Managing the IT Inventory;

Rio De Janeiro – Brazil

• Providing phone, email and remote support for the customers to diagnose and resolve technical issues;
• Managing the Support tickets and ensuring the customer SLA;
• Monitor the availability of all servers and network devices and fast response to any alert;
• Troubleshooting all operation issues making sure that the response time is on the SLA;
• Updating help-desk documentation so that support information is available and current for each customer;