Graduated in IT Management, with 14 years of experience in the market, 2 of which as an Azure Administrator.Soft Skills:• Commitment: Ability to prioritize work appropriately in order to meet deadlines;• Focus on results: Total focus on the result I want to achieve, persisting until the goal is achieved;• Good relationship: Ease of communication with everyone, whether directly or indirectly involved in the project/service;• Flexible: I easily adapt to recent changes, being totally flexible in order to apply continuous improvement;• Teamwork: Highly proactive in supporting, supporting and encouraging new and old collaborators;• Intermediate English | Intermediate Spanish | Native Portuguese.Hard Skills:• More than 10 years of experience installing, configuring and administering servers with Windows Servers 2008, 2012 and 2016;• More than 8 years of experience in structured cabling and cabling certification;• More than 6 years of experience with Network Administration / TCP/IP / IPv4 and IPv6 / Wireless / NAT / DHCP / DNS / Active Directory / IIS / File Server / Print Server / RRAS / WSUS;• More than 5 years of experience installing, configuring and administering VMware and Hyper-V virtualization systems.
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Supervisor De Suporte De TiTftec Cloud Company Feb 2024 - PresentPorto Alegre, Rio Grande Do Sul, Brazil -
Analista De Suporte AzureSolo Network Sep 2021 - Feb 2024Brazilo Acompanhamento e tomada de decisão sobre a fila de chamados níveis 1 e 2;o Suporte técnico ao Microsoft Azure;o Elaboração de documentação técnica sobre melhorias no atendimento utilizando scripts do Powershell;o Deploy de serviços utilizando PowerShell e ARM Templates;o Resolução de problemas de aplicativos e infraestrutura;o Fornecimento de suporte e propor melhorias no ambiente Azure. -
It Support Engineer – Level 3 | 03/2021 – PresentQuality S.A. Mar 2021 - Sep 2021Rio De Janeiro – Brazil• Managing day to day administration, support, backups, maintenance, and monitoring of the Windows Servers including Active Directory, user creation and file servers; • Responsible for administering applications and servers so they operate reliably and are available within agreed (SLA) Service Level Agreements;• Document all call/chat information according to standard operating procedures;• Patch management - Including testing, CAB approval, scheduling, user communication, implementation and post patching checks;• End-User and Customers Support; -
It Support Engineer – Level 2 | 11/2014 – 02/2021Sonda Procwork Informatica Ltda Feb 2016 - Nov 2019Rio De Janeiro – Brazil• Started as IT Support Engineer, was promoted to IT Support Engineer – Level 2;• Strong background working with different customers, always helping to manage the team to achieve all the team goals;• Manage work orders to ensure service desk requests and incidents are resolved timely;• Troubleshooting and resolving client hardware and software issues in coordination with other members of the IT Services team;• Maintains the organization's desktop provisioning/imaging system.• Managing the IT Inventory;• Desktop imaging, software and hardware installation and upgrades;• Routine checks, tasks and Preventative Maintenance (Health checks, audits, backup management, systems management);• Providing 1st and 2nd level support for End-Users and Customers; -
It Support Engineer | 03/2009 – 10/2014Scopus Tecnologia S/A Mar 2009 - Oct 2012Rio De Janeiro – Brazil• Providing phone, email and remote support for the customers to diagnose and resolve technical issues;• Managing the Support tickets and ensuring the customer SLA;• Monitor the availability of all servers and network devices and fast response to any alert;• Troubleshooting all operation issues making sure that the response time is on the SLA;• Updating help-desk documentation so that support information is available and current for each customer;
Luiz Felipe Ruiz Leite Education Details
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Information Of Tecnology
Frequently Asked Questions about Luiz Felipe Ruiz Leite
What company does Luiz Felipe Ruiz Leite work for?
Luiz Felipe Ruiz Leite works for Tftec Cloud Company
What is Luiz Felipe Ruiz Leite's role at the current company?
Luiz Felipe Ruiz Leite's current role is Azure Cloud Engineer.
What schools did Luiz Felipe Ruiz Leite attend?
Luiz Felipe Ruiz Leite attended Centro Universitário Cesumar.
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