- Configured and administered ServiceNow modules including Incident, Request, Change, Service Level, Service Catalog, and Service Portal.- Created workflows, scripts, business rules, scheduled Jobs, reports, and dashboards to improve efficiency and plataform management.- Acted as main point of contact for ServiceNow ticketing system and provided support for system users.- Provided technical support for new projects including requirementsgathring, testing strategies and implementation.- Participated in daily stand-up meetings with other developers to coordinate tasks and communicate progress.

ServiceNow:- Client-side Scripting;- Server-side Scripting;- Workflows;- Creation and maintenance of SLA's;- Creation and Improvements of Catalog Items;- Incident handling.

Acted in management of ticketing system together with the head office in Germany and provided Tier 1/2 support for users.

- Worked on the automation of internal processes using the Microsoft Flow.- Configured and development of applications using Power Apps and data analysis using Power BI and Qlik Sense.- Participated in project meetings and provided users support.