Requirements Analysis:I collaborate with clients to understand their needs, goals, and challenges.I conduct workshops and interviews to gather detailed information about the client's requirements.I analyze the client's existing environment and their expectations.Architecture Design:I design custom solutions on the AWS cloud based on client requirements.I create scalable, secure, reliable, and cost-effective architectures.I leverage my knowledge of AWS services and recommended architecture practices.Technical Recommendations:I provide technical and strategic guidance to clients.I suggest the most suitable AWS services for each case.I present architecture patterns and security measures.Security:I assist the client with access control policies, encryption, and other AWS security measures.Cost Optimization:I help optimize AWS resources to control costs.I avoid unnecessary expenses and maximize return on investment.Continuous Learning:I stay updated with the latest trends and updates from AWS.I keep track of technological advancements to enhance the solutions offered.

Customer Support:- I respond to customer questions, inquiries, and issues via phone, email, or chat.- I demonstrate courtesy, patience, and effective communication skills during interactions.Problem Resolution:- I attempt to resolve customer problems and concerns within my capacity.- I escalate complex issues to senior team members.Information Recording:- I document customer interactions and maintain accurate records of inquiries, complaints, and support requests.Learning and Training:- I participate in training sessions to familiarize myself with the company's products or services.- I develop customer support skills during my internship.Collaboration:- I work collaboratively with the customer support team to share knowledge and seek guidance.Customer Feedback:- I collect and report customer feedback to improve products and support processes.Goal Achievement:- I contribute to achieving goals and metrics set for the customer support department.

General Hardware maintenance