•Market Analysis: Conducted competitive analysis to identify market opportunitiesand user needs.•User Research: Developed user personas to define target audience and informproduct design.•Prototyping: Created prototypes for the mobile app and website to facilitate usertesting and feedback.•Marketing Strategy: Contributed to the development of a comprehensive marketingplan for the platform launch.•Project Management: Collaborated with external vendors including designers and amarketing agency, ensuring project timelines and quality standards were met.

-Responsible for assisting the successful events execution of Cairo industry days and Cairo film connections from move-in to move-out by:-Communicating with the production team, sounds, materials, crowd management, tickets checking team, press & media, translation booth, transportations, security to exhibit events plan.-Assisting with stage setups for panels, workshops, live conversations, Awards winners’ celebrations-VIPs: arrivals, press interviews, exit-Supervising volunteers’ team to assure the operations runs smooth and as planned-Events located at both: Cairo opera house & Cairo Marriott hotel

-Working alongside the marketing team to identify targets, maintaining a brand image.- Responsible for creating and implementing campaigns on Facebook, Instagram, and Google.- Responsible for creating and administering content for all SOHO square pages to build an audience and ensure customer engagement. - Monitor and take necessary actions against spam, potential brand threatening content. - Manage and maintain a long-term archive system to document all critical guest interactions

- Follow the guests from check-in till check out by contacting the guests during the day through face-to-face contact or courtesy calls. - Assisting check-ins procedures by giving all information regarding hotel facilities and services needed, also assisting check-outs procedures assuring high satisfaction. - Manage a la carte restaurant reservations and special requests. - Reporting employees accused of deliberately lowering customer satisfaction levels.- Connect the guests with management by delivering all guest comments report and feedback for further improvements Actively listen to and resolve all guests' complaints and follow up to ensure the highest satisfaction. - Ensure special guests, like disabled people, food allergic, elderly, children, and VIPs, receive personalized services that meet their special needs. - Do up selling for hotel special services with extra charge. -TripAdvisor/Booking.com guest feedbacks mentioned my name with special thanks!

-Planning of meetings and special events as a part of a team.- The highlight events I’ve worked at are: Port Said shooting club seasonal events, graduation parties, the opening ceremony for Maxiliss Company for hair products that occurred at Fairmont Nile City, and Honda day at style square beach Port Said. - Hosting the day of the events on stage.