With over a year of experience as a Document Controller at Khatib & Alami, I manage and maintain project documents and records for many PIF projects. I use Aconex, a cloud-based platform, to facilitate document control processes and ensure compliance with quality standards and contractual requirements. I also hold a strong IT knowledge.Prior to joining Khatib & Alami, I worked as a Call Center Agent and a Customer Service Representative for different companies, where I developed and honed my communication, problem-solving, and customer service skills. I handled a large volume of customer interactions per day, providing accurate and timely information, resolving issues, and increasing upsells. I achieved high customer retention and satisfaction rates by delivering friendly, polite, and efficient service. My goal is to leverage my document control and customer service expertise to support the successful completion of engineering projects and the satisfaction of clients and stakeholders.