Maria (Lu) Osborn Email & Phone Number

Houston, Tx, Us

Magnolia, Texas, United States

•Created and implemented digital curriculum for over 1,000 students accelerating learning and reducing thousands of dollars in cost•Developed and executed process improvement and automation reducing the completion of 4-year plans from 1 month to 1 week, reducing errors by 80%•Coordinated and launched the first Employment Practice Interview Conference event in Magnolia Independent School District training over 270 participants in real world skills.•Coached over 2,000 students to develop their plans for high school and future careers.

Magnolia, Tx

•Set up all accounting and finance systems for start-up•Led the creation and implementation of forecasting models to anticipate revenues, leveraged data to perform root cause analysis to address issues, increasing customer service satisfaction from 70% to 97%•Created and implemented process improvement on travel budgets reducing cost by $50,000/year•Built customer tracking system to help procure new business opportunities from former clients and helped develop marketing strategy that improved revenue by 20%.

Argentina

•Led outsourcing of call centers for Money Transfer support Desk, saving $6,000,000 annually.•Managed call center vendor relationship creating a single point of contact for Western Union business partners.•Created and implemented processes that improved Average Handling Time from 860 to 120 sec.•Developed incentive plans and new schedules reducing Customer Service Rep turnover from 50% to 5% in 3 months.

Colorado, United States

•Created strategy for card products team and led its tactical implementation: hired, trained and mentored 10-member team responsible for $90 million in gift card orders.•Developed and implemented card processes that reduced card production errors by 50% and increased margins from negative -8% to 23% for top retailers like Walmart and Bed Bath and Beyond.•Delivered $5.4MM in cost saving over 5 years by automating card management system, reducing lead-time by 50%•Reduced card cost by 15% and improved customer satisfaction from 50% to 95% by establishing strategic partnership with suppliers•Developed and launched RFP procedures used to close $3 million in new business in one year.

Colorado, United States

•Led finance team in strategy development, annual planning, and quarterly forecasting process.•Added $2MM in revenue by making changes based on analysis of client contracts and billing.•Reduced loss provision from $1,800,000 to $600,000 in 60 days with a new collection process•Saved $500,000 per year by coordinating 2% early payment with suppliers.•Developed a P&L model that helped our sales team evaluate prospects and set prices.•Delivered a $1,700,000 card cost reduction by introducing a tier pricing approach.

Colorado, United States

•Analyzed potential new products, identifying cannibalization with existing products, market acceptability, legal and regulatory implications.•Member of M&A team that Integrated newly acquired companies (Orlandi Valuta and Tex-Mex) into Oracle system to better consolidate and retrieve information improving month-end close from 10 to 2 days.•Led financial analysis and coordination of a call center move that saved over $1,000,000.•Co-developed Agent Central System, first time to have on time reports to adjust Foreign Exchange daily and ability to do corner by corner pricing.

Argentina

•Led the strategic planning and quarterly forecasting process, variance analysis and assessment of risk and opportunities•Managed Accounting and Finance departments, including Account Payables and Receivables•Implemented accounting and finance systems•Reduced DSO from 95 to 35 days.

Argentina

•Audited Global 2000 corporations and made recommendations to improve accounting processes and controls•Proposed new accounting system for client gaining $500,000 in lost revenue.

Bachelor Of Science - Bs, Accounting

Bs, Advanced Licensing: Cpa In Argentina

Education record

Teacher Alternative Certificate- Business And Finance