Luis Fernando Jimenez Hernandez

Luis Fernando Jimenez Hernandez Email and Phone Number

Full-stack Developer @ Mataró, CT, ES
Mataró, CT, ES
Luis Fernando Jimenez Hernandez's Location
Mataró, Catalonia, Spain, Spain
About Luis Fernando Jimenez Hernandez

I am a Full-stack Developer with working experience as a Support Manager in the information technology and services industry. I started learning to code with C at university, and then transitioned to learning Python on my own. That foundation led me to my support role at a SaaS built with PHP/Laravel.As I wanted to transition my career from Support Manager to developer, I enrolled in Microverse. An online software development Bootcamp that helped me gain experience as a developer in a remote environment, coding 8 hours a day for 8 months and learning JavaScript, React, Redux, Ruby, Rails, and many other tools. You can see some of the projects I've worked on so far here: http://lujim.me/mobile-portfolio/

Luis Fernando Jimenez Hernandez's Current Company Details
Freelance

Freelance

Full-stack Developer
Mataró, CT, ES
Luis Fernando Jimenez Hernandez Work Experience Details
  • Freelance
    Full-Stack Developer
    Freelance
    Mataró, Ct, Es
  • Storyblok
    Support Engineer
    Storyblok Jul 2022 - Jul 2024
    Linz, Upper Austria, Austria
    • Troubleshoot technical issues regarding REST and GraphQL API requests, integrations with technologies such as React, Vue, Next.js, Nuxt.js, Gatsby, and general usage of the Storyblok Headless CMS.• Identify and replicate bugs either in the Vue visual editor, or within the Ruby on Rails backend and escalate to the appropriate team owner.
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  • Hq Rental Software
    Support Manager
    Hq Rental Software Sep 2019 - Jul 2021
    Willemstad, Curacao
    • Structured the Support department refactoring the ticketing structure, establishing clear responsibilities, response times, SLAs, and escalation protocols.• Improved average first response time of the Support department by 42% in the first quarter.• Responsible for ticketing triage, QA, documentation, training both staff and clients, handling escalated customer issues, and reporting department KPIs to shareholders.
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  • Hq Rental Software
    Sales Support Specialist
    Hq Rental Software Jan 2019 - Sep 2019
    • Handled bilingual customer-facing support assistance through live chat and the ticketing system for a rapidly growing SaaS keeping CSAT high(85%+) and increasing retention.• Performed product demos for prospects and assisted them from the first contact through the final setup.• Responsible for drafting HTML layouts for contracts, trouble escalations, WordPress site managing and customization, and tier 2 support responsibilities in general
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  • Freelance
    General And Legal Translator
    Freelance Oct 2016 - Jun 2021
    Caracas Area, Venezuela
    • Experience translating legal documents SPA-ENG. • Completed a large scale translating project involving tax returns and financial statements from a construction company.
  • Northsight Wealth Management
    Sales Marketing Consultant
    Northsight Wealth Management Jul 2017 - Jan 2020
    Scottsdale, Arizona, United States
    • Implemented a lead generating campaign on LinkedIn which increased the firm portfolio by 22.7%.• Helped in the construction of the company identity and niche.
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Luis Fernando Jimenez Hernandez Skills

Sales Social Media Marketing Translation Customer Support English Data Analysis Legal Translation Python Microsoft Excel C Linux Spanish Financial Translation Customer Satisfaction Customer Service Microsoft Word Training Multivariable Calculus Markdown Agile Methodologies Scrum

Luis Fernando Jimenez Hernandez Education Details

Frequently Asked Questions about Luis Fernando Jimenez Hernandez

What company does Luis Fernando Jimenez Hernandez work for?

Luis Fernando Jimenez Hernandez works for Freelance

What is Luis Fernando Jimenez Hernandez's role at the current company?

Luis Fernando Jimenez Hernandez's current role is Full-stack Developer.

What schools did Luis Fernando Jimenez Hernandez attend?

Luis Fernando Jimenez Hernandez attended Microverse, Universidad Metropolitana (Ve).

What skills is Luis Fernando Jimenez Hernandez known for?

Luis Fernando Jimenez Hernandez has skills like Sales, Social Media Marketing, Translation, Customer Support, English, Data Analysis, Legal Translation, Python, Microsoft Excel, C, Linux, Spanish.

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