Luis Fernando Jimenez Hernandez Email & Phone Number
Who is Luis Fernando Jimenez Hernandez? Overview
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Luis Fernando Jimenez Hernandez is listed as Full-stack Developer at Freelance, based in Mataró, Catalonia, Spain. AeroLeads shows a matched LinkedIn profile for Luis Fernando Jimenez Hernandez.
Luis Fernando Jimenez Hernandez previously worked as Support Engineer at Storyblok and Support Manager at Hq Rental Software. Luis Fernando Jimenez Hernandez holds Full-Stack Developer from Microverse.
About Luis Fernando Jimenez Hernandez
I am a Full-stack Developer with working experience as a Support Manager in the information technology and services industry. I started learning to code with C at university, and then transitioned to learning Python on my own. That foundation led me to my support role at a SaaS built with PHP/Laravel.As I wanted to transition my career from Support Manager to developer, I enrolled in Microverse. An online software development Bootcamp that helped me gain experience as a developer in a remote environment, coding 8 hours a day for 8 months and learning JavaScript, React, Redux, Ruby, Rails, and many other tools. You can see some of the projects I've worked on so far here: http://lujim.me/mobile-portfolio/
Listed skills include Sales, Social Media Marketing, Translation, Customer Support, and 17 others.
Luis Fernando Jimenez Hernandez's current company
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Luis Fernando Jimenez Hernandez work experience
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Support Engineer
• Troubleshoot technical issues regarding REST and GraphQL API requests, integrations with technologies such as React, Vue, Next.js, Nuxt.js, Gatsby, and general usage of the Storyblok Headless CMS.• Identify and replicate bugs either in the Vue visual editor, or within the Ruby on Rails backend and escalate to the appropriate team owner.
Support Manager
• Structured the Support department refactoring the ticketing structure, establishing clear responsibilities, response times, SLAs, and escalation protocols.• Improved average first response time of the Support department by 42% in the first quarter.• Responsible for ticketing triage, QA, documentation, training both staff and clients, handling escalated customer issues, and reporting department KPIs to shareholders.
Sales Support Specialist
• Handled bilingual customer-facing support assistance through live chat and the ticketing system for a rapidly growing SaaS keeping CSAT high(85%+) and increasing retention.• Performed product demos for prospects and assisted them from the first contact through the final setup.• Responsible for drafting HTML layouts for contracts, trouble escalations, WordPress site managing and customization, and tier 2 support responsibilities in general
General And Legal Translator
• Experience translating legal documents SPA-ENG. • Completed a large scale translating project involving tax returns and financial statements from a construction company.
Sales Marketing Consultant
• Implemented a lead generating campaign on LinkedIn which increased the firm portfolio by 22.7%.• Helped in the construction of the company identity and niche.
Luis Fernando Jimenez Hernandez education
Full-Stack Developer
Bachelor Of Engineering - Be, Systems Engineering
Frequently asked questions about Luis Fernando Jimenez Hernandez
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What company does Luis Fernando Jimenez Hernandez work for?
Luis Fernando Jimenez Hernandez works for Freelance.
What is Luis Fernando Jimenez Hernandez's role at Freelance?
Luis Fernando Jimenez Hernandez is listed as Full-stack Developer at Freelance.
Where is Luis Fernando Jimenez Hernandez based?
Luis Fernando Jimenez Hernandez is based in Mataró, Catalonia, Spain while working with Freelance.
What companies has Luis Fernando Jimenez Hernandez worked for?
Luis Fernando Jimenez Hernandez has worked for Freelance, Storyblok, Hq Rental Software, and Northsight Wealth Management.
How can I contact Luis Fernando Jimenez Hernandez?
You can use AeroLeads to view verified contact signals for Luis Fernando Jimenez Hernandez at Freelance, including work email, phone, and LinkedIn data when available.
What schools did Luis Fernando Jimenez Hernandez attend?
Luis Fernando Jimenez Hernandez holds Full-Stack Developer from Microverse.
What skills is Luis Fernando Jimenez Hernandez known for?
Luis Fernando Jimenez Hernandez is listed with skills including Sales, Social Media Marketing, Translation, Customer Support, English, Data Analysis, Legal Translation, and Python.
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