Luk Lau Email and Phone Number
Luk Lau work email
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Luk Lau personal email
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Experience high energy senior manager and team player with core skills in regulatory risk management, consumer credit risk policy, fraud risk policy, new customer acquisitions, portfolio management, new product launch, balance consolidation, retention/activation programs, test vs control strategy, and analytics. Credit cards and retail banking experiences. End-to-end process improvement projects from analytics to strategy development execution.Specialties: Analytics, Profitability, Credit Risk, Fraud Risk, Marketing, Product Management, Deposit Risk, New Retail Banking Products, High Risk Account Management, Balance Consolidation, Retention and Activation Programs, Six-Sigma Black-Belt (JPM Chase).
Citi
View- Website:
- citibank.com
- Employees:
- 10
-
Director, Retail Bank Regulatory EngagementCiti Dec 2011 - PresentNew York, New York, UsLead and coordinate regulatory exams in the Retail Bank. Manage business issues and corrective action plans across consumer and commercial businesses. Lead regulatory related projects to improve controls and reduce franchise risk. Leverage risk and business skills to work with leadership team in addressing regulatory and control issues. -
Svp, Overdraft Policy, Retail Bank Risk ManagementCiti Jul 2004 - Dec 2011New York, New York, UsHead of Retail Bank High Risk Account Management and Consumer Overdraft Policy (2.5 years) - Led a team of professionals in analyzing and building new risk policies and strategy to manage overdraft and deposit funds availability. (Best in class in deposit funds availability in U.S.) - Led a team to manage high risk customer segmentation on personal loan and overdraft protection lending products.Head of Retail Bank Fraud Analytics, Policy, and Loss Reporting (4.5 years) - Created a team of analysts starting with 3 to 11 professionals to build analytical environment for fraud detections and system implementations. - Developed fraud strategies in ATM, Online Banking (Wires, Global Transfers, ACH, IIT, new account opening), deposit checks, inclearing checks, etc. - Built requirements on fraud datamart and the concept for Enterprise Fraud Detection. -
Vp, Cards Business Analytics, Customer ProfitabilityJpmorgan Chase & Co. Dec 1999 - Jun 2004New York, Ny, UsBusiness Planning & Analytics - Customer Management Director- Balance Consolidation: Managed P&Ls and profitability analysis on $3 Billions receivables quarterly basis, one of the first to test and roll out 0% APR and balance transfer fee in industry; led various teams to improve process cycle time. Earned over $20MM fee revenue quartey basis.- Convenient Checks: Managed P&L and analytics on check programs to increase customer usage and improve retention. Tested and rolled out various check strategy, price points, and creatives.- Customer Retention: Managed P&L and analytics on retention strategy using various marketing campaigns and tractics. -
Management Associate, Cards Risk PolicyCiti Jul 1995 - Dec 1999New York, New York, UsMBA Rotation Leadership Program - Acquisitions Risk Policies, Cobranded Card Risk Policies, Credit Bureau Management -
Technical Staff, Airborne / Satellite CommunicationsThe Mitre Corporation Jul 1988 - Jul 1993Mclean, Va, UsConsultant and System Engineer for the MITRE Federally Funded R&D Center supporting the USAF in top secret defense projects in space and airborne communication systems. Worked and supervised defense contractors Raytheon, Lockheed, etc. on multi-million dollars DOD and DOE contracts in space and weapon systems. Developed proof-of-concepts, EMP (electromagnetic pulse) and nuclear radiation protection on airborne command post aircrafts, satellite and ground based communication systems. Examples: JOINTSTAR, MILSTAR, IADS, JTIDS, EC-135 and E4B Airborne Command Post, PeaceKeeper Missile Systems, Ground-Based Emergency Networks (GWEN). Systems used in first Iraq war.
Luk Lau Skills
Luk Lau Education Details
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Northwestern University - Kellogg School Of ManagementMarketing And Finance -
Tufts UniversityElectrical Engineering -
Columbia EngineeringElectrical Engineering
Frequently Asked Questions about Luk Lau
What company does Luk Lau work for?
Luk Lau works for Citi
What is Luk Lau's role at the current company?
Luk Lau's current role is Director, Retail Bank Regulatory Engagement, Citibank.
What is Luk Lau's email address?
Luk Lau's email address is lu****@****hoo.com
What schools did Luk Lau attend?
Luk Lau attended Northwestern University - Kellogg School Of Management, Tufts University, Columbia Engineering.
What are some of Luk Lau's interests?
Luk Lau has interest in Sports, Sunday School Bible Teaching, College Student Recruiting.
What skills is Luk Lau known for?
Luk Lau has skills like Program Management, Analytics, Credit Risk, Financial Risk, Product Management, Portfolio Management, Retail Banking, Analysis, Fraud, Segmentation, Strategy, Banking.
Who are Luk Lau's colleagues?
Luk Lau's colleagues are Devala Sarawan Perneti, Nityanand Sonakiya, Mohnish Patel, Ramsagar Tripathi, Jay Thakkar, Celeste Merritt, Husama Bagwan.
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