Luka Opacic Email and Phone Number

As an Associate Game Producer, I work closely with the game production team to ensure the timely delivery of high-quality video games. I am involved in various aspects of the production process, including scheduling, resource allocation, and communication with cross-functional teams. I collaborate with designers, artists, programmers, and other professionals to drive the development of engaging and innovative gaming experiences. Additionally, I assist in the testing and quality assurance of games, and provide support for project management tasks. With my passion for gaming and my attention to detail, I strive to contribute to the success of our team and create exceptional gaming experiences for players.

Working as a Client Operations Leader duties were to ensure a business’ customers receiveoutstanding support and all their needs are met. Serve as the lead point of contact for all customer account management matters. Negotiate contracts and close agreements to maximize profits. Develop new business with existing clients and/or identify areas of improvement to meet sales quotas. Prepare reports on account status, ensuring that the invoices are correctly generated. Client Operations Leader is in charge of making sure each department meets the needs of their clients and customers. Handling customer complaints, finding solutions to their issues, and maintaining a positive relationship between both parties for future business ventures.

Working as an Account Support Analyst duties were to ensure a business’ customers receiveoutstanding support and all their needs are met. This involves customer creation in NCDM along with adding equipment (HW) under maintenance. Analyzing data, metrics, providing reports and ensuring that the invoices are correctly generated. Being main communication channel between the customers, back office, logistics and dispatch team. Being only point of contact for all escalations and questions by customers, logistics and managers.

Working as customer support agent, specialized in providing hardware and software support for Point of Sale and Self-Checkouts sale systems. Responsible for ensuring the customer's entitlement of services. Work directly with the customer to understand the problem, provide accurate and creative solutions to multiple clients supported by our team. Providing excellent customer support via phone, chat and email. Answering customer escalations in timely manner. Creating and continuously updating documentation for the equipment supported. As team member, committed to meet deadlines and goals set by customer.

Responsibilities: Ensure that all shipments are sent out on time. Determine best shipping methods. Manage relationships with multiple freight forwarders and carriers. Provide tracking information. Coordinate imports and exports. Maintain reports on shipping status. Review invoices for finance department. Create shipping documents and invoices.

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. Confirmed relevant guest information and payment methods to prevent fraud. Answering screening and forwarding incoming phone calls. Receiving, sorting daily mail and replying to them as well. Swiftly responded to room requests and other inquiries made via establishment website, email or phone. Used system to process reservations, check-ins and check-outs.

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. Confirmed relevant guest information and payment methods to prevent fraud. Answering screening and forwarding incoming phone calls. Receiving, sorting daily mail and replying to them as well. Swiftly responded to room requests and other inquiries made via establishment website, email or phone. Used system to process reservations, check-ins and check-outs.