Luka Androcec Email & Phone Number

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

• Digital Supports to the platform users and their clients though a wide variety of digital channels, to help them access and receive services, to coach and support them in their use of the digital systems
• Internal user testing for Mobile iOS prior to release in the App Store
• Assisting, troubleshooting and diagnosing bugs as well as reporting incidents and unexpected behaviour to internal product development teams
• Understanding user’s flow and using creative ‘outside the box’ thinking to best assist the user and improve their platform experience

Amsterdam, North Holland, Netherlands

• Facilitate the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for the GROW app
• Identifying design problems and devising solutions
• Designing and delivering wireframes, user journeys, and mockups optimised for a wide range of devices and interfaces

Amsterdam, North Holland, Netherlands

• 48 hour Anti-Discrimination Hackathon organised by HackathonFactory together with The Ministry of Education, Culture and Science, The Inspectorate of Social Affairs and Employment, and The Ministry of Interior and.
• The challenge was to find creative solutions to uncover bias that leads to gender discrimination within automated recruitment and selection system processes

Amsterdam Area, Netherlands

• Responsible for Pharmaceutical and Food portfolios delivering number of digital solutions and products
• Providing a high level of customer service, with a mind-set to solve the problems of people and organisations while improving the experience for everyone involved
• Managing the expectations of several internal teams and external suppliers in keeping with hard deadlines and while ensuring the CS team of 7 has the information needed to communicate with clients
• Collecting customer data from several touch points, working with internal teams to improve processes and create new revenue streams

Amsterdam En Omgeving, Nederland

• High volume of daily customer-focused service (via emails, chat and phone) in multiple languages while prompting the clients or follow up query
• Main point of contact for new and returning customers, maintaining a high level of service throughout, resulting in repeat loyal customers
• Encouraging customers to engage with products, systems and tools
• Teaching and training customers on best practices and how to make the most of the products sold
• Supporting, executing and assisting the senior team members with project management in keeping within the deadlines
• Time management co-ordination with other departments

Amsterdam Area, Netherlands

• Planing and supervising the day to day operations of the reception (arrival and departure of guests, room sales, room assignments of VIPs, groups and room registrations)
• Coordination and overseeing the work of direct reports to ensure clients’ satisfaction and adherence to service standards
• Handling guest requests and complaints in a polite and efficient manner to ensure customer satisfaction and maintaining a record of all complaints
• Liaising and coordinating with internal departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests

Amsterdam En Omgeving, Nederland

• Cordially welcoming guest to facilitate an outstanding experience
• Answering queries to establish a timely resolution
• Perform basic bookkeeping, filing, and clerical duties
• Take and relay messages to and from guests

Madrid En Omgeving, Spanje

Madrid En Omgeving, Spanje

Madrid En Omgeving, Spanje

Ljubljana, Slovenia

Ljubljana, Slovenia

Ux/Ui Design Course | 24 Weeks Part Time Bootcamp | October 2019 - April 2020

• User-centered design, UX research, information architecture, wireframing, prototyping. • Design Thinking Methodology, Agile framework. •.

Tourism Diploma, Tourism