Luka Kustic Email & Phone Number

Costa Mesa, Ca, Us

Virginia, United States

My company takes back office paperwork down to 2-3 minutes / day, so owners and managers can spend more time with staff and guests. MarginEdge is the only restaurant management system to combine automatic invoice processing with POS and accounting integrations meaning we can produce reports like daily controllable P&Ls, recipe costs in real-time, price alerts, and theoretical usages vs. actuals. We work with 5,500+ restaurants nationwide, from QSR to Fine Dining. Everyone on my team of almost 50 Business Development Representatives and six Managers is each a former restaurant owner, GM or chef; we "get it".

Newport Beach, California, United States

I was promoted to this position to open and manage a new location while overseeing the operations of an existing location. After opening the new store, I coordinated remodeling projects and introduced best practices. Due to these efforts, I achieved seven-figure annual revenue in 2021. I am currently on track to attain a 150% revenue growth.Upon being promoted, I directed a 50-member workforce across two locations and directly led four staff managers. Moreover, I controlled a seven-figure operating budget.During my tenure in this role, I surpassed all annual financial goals and drove sustained organic growth in revenue for three consecutive years.I maintained profitability and revenue growth even during the pandemic. I did this by instituting a “hybrid”operating model, revamping the product portfolio, optimizing pricing, and downsizing operations. I also reduced the impact of rampant inflation in the wake of the pandemic by proactively negotiating prices with suppliers. Another reason for my success in driving revenue growth was introducing SOPs for seasonal scheduling and product pricing. In doing so, I aligned purchases and staff schedules with seasonal demand trends.Key Skills: Team Development, Staff Management, Employee Engagement, Bottom-Line Growth, BudgetManagement, Schedule Management, Labor Allocation, Sales Growth, Performance Management, TeamMentorship, Staff Accountability, Marketing & Promotions.

Newport Beach, California

In this role, I directed 25 hourly employees to drive customer service and day-to-day operations. Moreover, I established nonprofit partnerships and supported community engagement projects, such as beach cleanups. Finally, I prevented stockouts by swiftly sourcing alternative suppliers.My most impactful initiative here was implementing an analytical approach to operations management. As part of this initiative, I structured P&L management by introducing data-driven processes for inventory management and cost control. I also defined SOPs for quarterly budget reviews.Another initiative I oversaw here involved leading the development of an automated Excel-based dashboard for payroll processing. As a result, I drastically decreased the labor hours needed for determining employee payroll.Key Skills: People Management, Budget Tracking, Community Engagement, Microsoft Excel, Process Improvement,Workflow Streamlining, Automation, Risk Management.

Newport Beach, California

In this position, I managed the day-to-day operations of a facility. To do so, I oversaw sales, inventory management, and P&L management.My most significant contribution here was trimming expenses by 20%-30% by implementing a new ordering system and initiating data-driven inventory optimization. As part of this initiative, I synergized inventory volumes with seasonal demand trends.Outside of bottom-line growth, I also prioritized the development of high-performing teams. For instance, I hired and trained roughly ten new employees who consistently met or exceeded performance expectations. Moreover, I coached staff on upselling processes and driving the sales of new products. This, in part, boosted average customer spend.Key Skills: Supply Management, Operations Management, Cost Control, Demand Planning, Sales, Customer Service Management, Labor Productivity Improvement, Labor Management.

Zagreb

Here, I evaluated sales data for seven different accounts to uncover market trends. This entailed performingcompetitive analysis and pricing assessments. I developed analytics reports detailing these trends to Key Account Managers. I also collaborated with the finance department to resolve all Accounts Receivable/Accounts Payable (AR/AP) issues.My crowning achievement here was introducing developing easily digestible reporting formats and organized spreadsheets detailing data of over 200 SKUs in more than ten categories. Moreover, I automated and digitized sales reporting using VLOOKUPs and INDEX MATCH. As a result, I was recognized by my supervisor.Key Skills: Data Analysis & Reporting, Process Improvement, Automation & Digitization, Advanced Microsoft Excel Proficiency, Cross-Functional Problem Solving, Market Research.

Bachelor Of Science (Bsc), International Business

Education record