Luka Madden Email & Phone Number

Northampton, MA, US

Holyoke, Massachusetts, United States

• Providing safe and effective nursing care to a wide variety of patient populations coming through theEmergency Department at an independent community hospital: conducting thorough patientassessments; obtaining accurate.
• Triaging patients per ESI standard.
• Participating in the training and precepting of new grad and new hire nurses.
• Working in a Charge Nurse role overseeing the flow and daily operations of the Emergency Department.
• HMC Health Equity Committee member.

Springfield, Massachusetts, United States

• Sep 2021 - Dec 2021Baystate Medical Center, Springfield, MA (OR - General Surgery Internship)Jun 2021 - Jul 2021Brattleboro Retreat, Brattleboro, VT (Adult Psychology)May 2021 - Jun 2021Boston Children’s Hospital.
• Complying with hospital policies for student nurses.
• Assist patients with activities of daily living including bed baths, feedings, and ambulating.
• Conducting physical exams and collecting patient vitals.
• Communicating with patients and their families on care, treatment, and client progress.
• Medication administration with supervision of instructor and registered nurse.

Boston, Massachusetts, United States

• Supervising Community Team Units of Case Investigators and Contact Tracers during the COVID-19Pandemic.
• Supporting training and mentorship of contact tracing teams.
• Facilitating communication from the central leadership team on project progress, changing protocols, procedures, and referral criteria due to changing COVID-19 guidelines.
• Troubleshooting with units on emergency cases, difficult cases, patient referrals, and escalating issues as needed to the central leadership team.
• Ensuring Contract Tracing Unit and individual Contact Tracers were meeting performance goals.
• Regular performance management meetings with team members to ensure compliance andmaximize team efficiency.

Westfield, Massachusetts, United States

• Attending meetings and recording meeting minutes.
• Processing financial paperwork for department ordering.
• Renewing FY2021 service contracts.
• Assisting in organizing and running hospital wide COVID-19 testing.
• Acquiring bid proposals from state contractors.
• Scheduling and setting up conference calls via Zoom, WebEx, etc.

Westfield, Massachusetts, United States

• Coordinating and presenting General Orientation for new hospital employees, contractors, students and interns.
• Coordinating and running Competency Week, an annual training session for 315 hospital employees to complete mandatory competency trainings from various hospital departments.
• Collaborating with local universities and colleges to organize internships, conferences, instructor lead student clinical, and other community outreach programs. Processing CORI/SORI paperwork, computer networking.
• Organizing further education and CEU programming for hospital employees.
• Overseeing employee PACE records, the Massachusetts State Learning Management System for mandated trainings. Maintaining a 95% employee compliance for state mandated trainings.
• Managing PolicyTech and overseeing compliance to hospital policies and procedures. Writing and editing policies, continued educations and other hospital wide alerts.

Westfield, Massachusetts, United States

• Creating monthly staffing schedules for 200 clinical staff with appropriate staffing levels for units and patient requirements.
• Coordinating staffing coverage from call outs, sick time and vacations.
• Coordinating per diem and contract coverage with local staffing agencies.
• Processing monthly vacation and holiday paperwork.
• Assigning holiday coverage per union contracts.
• Creating reports and analyzing data on staffing levels and overtime for senior management.

Westfield, Massachusetts, United States

• Digitalizing and organizing clinical staff personnel and education files.
• Creating signage and promotional material for hospital events.
• Coordinating staff scheduling for mandatory trainings.

Northampton, Massachusetts, United States

• Obtaining accurate patient histories and vitals prior to exam.
• Obtaining and preparing lab samples, and running in house labs as needed.
• Administration of immunizations, medications and IV/SQ/IM injections.
• Placing IV catheters.
• Appropriate scheduling of annual exams, non-routine exams, emergency exams and surgeries in a busy two doctor practice.
• Maintaining paper medical records.

South Hadley, Massachusetts

• Designing and updating: spreadsheets for fundraising, volunteer contacts and scheduling, and annual budgeting; promotional material for events; library website content and social media.
• Managing Inter-library Loan (ILL) system, maintained CWMARS and Destiny account records.
• Writing and editing press releases, promotional documents, articles, and grant proposals.
• Training and scheduling Mount Holyoke College student employees.
• Maintaining library computers, printers, scanners, and hard copy/electric document filing systems.

South Hadley, Massachusetts

• Implementing and creating monthly newsletters through MailChimp.
• Conducting and analyzing data from patron satisfaction surveys.
• Website redesign into user friendly WordPress hosted website.
• Creating and implementing a social media, marketing and editorial plan for the 2014-2015 academic calendar.
• Writing reports of findings to present to the Board of Trustees with proposed changes to current marketing strategies.

Brooklyn, New York, United States

• Obtaining accurate patient histories and vitals prior to exam.
• Obtaining and preparing lab samples, and running in house labs as needed.
• Administration of immunizations, medications and IV/SQ/IM injections.
• Preparing for and monitoring a variety of surgeries under the supervision of the head technician. Placing IV catheters and intubating patients.
• Maintaining EMR client records using Cornerstone Practice Management Systems.
• Safely restrained a variant of domestic and exotic pets for exams and treatments.

Tolland, Massachusetts, United States

• Working as part of a team taking care of 22 15-16 year olds in the counselor-in-training program.
• Running events and activities that encouraged kids to take active leadership roles.

South Hadley, Massachusetts, United States

• Troubleshooting IT technical problems in the Language Departments and Language Resource Center.
• Updating multi-user Google Calendar with accurate coding.
• Assisting in running and organizing department activities, events and workshops. Working on individualized language projects with professors.
• Monitored front desk to assist students in gaining access to circulation materials and answer questions.
• Conducting student and faculty interviews for Mount Holyoke College promotional videos.

South Hadley, Massachusetts, United States

See above.

Uckfield, East Sussex, United Kingdom

• Writing social media reports and press releases for clients.
• Creating and distributing press reports to targeted audiences, journalists, and clients. Maintaining current a media list.
• Maintaining company and client WordPress websites.
• Designing and updating spreadsheets per client guidelines.
• Researching locations for client events based off of client specifications.
• Maintaining WordPress based website.

Bsn, Accelerated Bachelor Of Science In Nursing

Ba, English Literature, Russian Culture & Literature

Activities and Societies: Dressage Team

A Level Examinations

Activities and Societies: Cross Country Team Captain, Debate TeamA Levels: Chemistry, English Literature, Applied Information.