Lukas Bratcher Email & Phone Number

Spokane, Washington, United States

Spokane, Washington, United States

Deer Park, Wa & Aberdeen, Sd

At the beginning of the 2019-20 school year, I started my role as the primary inside sales specialist for World Classrooms. Initially, my primary responsibility was to convert families who were not able to attend our parent meetings to learn about their school’s upcoming Washington, D.C. trip and families that did not complete their enrollment forms at the parent meeting into reserved travelers. The average cost for a student is $2,000. The average cost for an adult is $2,400.In the beginning, there was no process. I was part of the team that designed the sales process for the various types of prospects. The process took elements of what was done at WC prior to me stepping into this position as well as elements of my prior inside sales experiences. Utilizing the process we created, I averaged over six enrollments per work day in a 16 week timeframe, totaling over $1 million in potential revenue.I also took on the responsibility of researching, interviewing and identifying phone and text system companies that would be a good for for World Classrooms going forward as we were swiftly outgrowing our prior software solutions. I interviewed over 30 companies in total. From my research, I submitted proposals for two phone system companies and three text system companies. At this time, a text system company has been selected based on my proposal and we are waiting on moving forward with a different phone system company for now.

Deer Park, Wa & Aberdeen, Sd

My role as an Admissions Director was slightly different from my teammates in a similar role. Initially, I spent my days researching elementary school principals. From there, I began calling their schools to connect with them to build relationships. You can only work at the speed of trust so my goal was to build a relationship of trust so the principal would allow my teammates to visit their school to give a three-minute presentation at their upcoming staff meeting.Additionally, I spent most of 2019 calling middle schools throughout the Midwest and South to prospect them before my teammates walked into the schools. My main goal was to gauge if the school had a DC trip already. I then built out our database in Asana to reflect my findings so my teammates had some basic information before they visited a school. After building the database in Asana, I added the summary of my findings for each school to our custom Google Map so there would be a visual representation of the status of each perspective school.

Deer Park, Wa

At the beginning of the summer, I transitioned out of sales to assist in post-sales and retention efforts. I am now in charge of processing all post-sale applications for our Open Enrollment programs within our Zoho CRM system. I am the main Point of Contact for families who have traveler(s) on our Open Enrollment programs. I am also the front-line person for all inbound calls to Walking Tree Travel and Smithsonian Student Adventures' phone lines.I am excited to help prepare students and their families for an unforgettable experience.

Deer Park, Wa

Upon the launch of Smithsonian Student Adventures, Walking Tree Travel's collaboration with The Smithsonian Institution, I took on the duties of being in charge of all inside sales for the United States. I manage various email campaigns for the outside sales team using Zoho Campaigns and SimplyCast and act as the liaison between us and K12-data.com.International travel continues to be a huge passion of mine. I am excited for our collaboration with the Smithsonian to share my experiences and help others to grow and understand their worldview through experience.

Deer Park, Wa

Throughout my time here at Walking Tree Travel/Smithsonian Student Adventures, I help run all sales team-specific operations in Zoho CRM. I create Dashboards, Views, Reports, etc. for individual, team and enterprise use. I run adhoc reporting inquiries for all departments. I am also in charge of data integrity as well as imports and exports of Zoho CRM. Recently, I have helped redesign and implement changes to our Zoho CRM forms and processes to be more sales-focused to make Users more efficient.I also assist with with designing, writing and finalizing email campaigns for marketing/sales efforts. I am the Point of Contact with K12 Data to request, acquire, segment and import cold lead lists to SimplyCast, MailChimp, Zoho Campaigns and Zoho CRM. I have built and continue to maintain a basic data warehouse and oversee data segmentation required for targeted marketing campaigns and report on campaign results. I also identify areas for data hygiene improvement and document system changes and/or business rules to mitigate future errors.

Deer Park, Washington

I transitioned from a part-time inside sales representative to a full-time Outreach Director for Walking Tree Travel. I am in charge of all new sales and outreach to educators, administrators, students and their families for Alabama, Alaska, Arkansas, Idaho, Louisiana, Mississippi, Montana, Nevada, Oregon, Tennessee, Texas, Utah and Washington. I utilize SimplyCast and MailChimp as my main tools for email campaigns. I have assisted in writing and designing email campaigns before, during and after the launch of a new category of programs when our collaboration with The Smithsonian Institution was finalized.International travel is a huge passion of mine. I am excited to share my experiences and help others to grow and understand their worldview through experience.

Deer Park, Washington

As a part-time employee, my first project was to complete a phone outreach project to students and their families to see if they were still interested in traveling with Walking Tree during the Summer 2016 travel season. Since the completion of that project, I have assisted with a data-mining project to help identify educators and/or administrators who may be interested in traveling with Walking Tree in the future. My last project was to assist in an outreach effort to connect with educators and administrators in various east coast states to see if they would be interested in traveling during the Summer 2017 travel season.

Spokane, Washington Area

I work closely with Sales, Marketing, Customer Service and IS departments to continue building a unified view of our customers and facilitate our desire for One Time, One Place, One Process documentation of customer information and interactions. I work closely with the IS team and other external sources in ongoing system development and support including fleshing out business requirements, prioritize, test, document, train and provide user support for all CRM applications and functionality. I provide information to our steering committee to assist them in defining the direction of the team.My focus as a Business Analyst is in Microsoft Dynamics CRM. I am the first line of defense for CRM-specific helpdesk tickets. I am the primary document-writer for User Guide documents for our over 500 Users. Along with the CRM User Guide, I also wrote "Ask the Expert", Success Story and CRM Tip & Trick pieces for our Users. As we released bug fixes and new functionality to our Users, I was in charge of writing test scenarios and testing CRM for the business side of our team. My IS counterpart and I work closely together to ensure we were releasing a great product to our Users. I assisted with trainings by creating PowerPoint presentations, creating video trainings of functionality and presenting both in person and/or via GoToMeeting/GoToTraining/GoToWebinar methods.

Spokane, Washington Area

I am an assistant system administrator in our Microsoft Dynamics CRM system. Being part of the original team to assist in designing, implementing and training the organization in using the system in 2011, I do auditing, data management/integrity. I also work closely with our Technology department in designing and implementing enhancements. I also work inside Aprimo for our integrated marketing. I am the primary person in our organization who loads net-new and updated data into Aprimo. I also deploy major marketing deliveries within Aprimo that vary based on each campaign and timing within each campaign.

Spokane, Washington Area

I spend my days working on a computer between a variety of different company databases. The databases used are defined by the caller’s questions, relationship with the organization and what tasks need to be completed. Most of my time is spent making outbound sales calls to students and their families who have expressed interest in one of our programs either by connecting with us online or have gone to informational meetings we put on across the country. A high quality of public relations is mandatory.

Portland, Oregon Area

Daily, there was a brass staff meeting where decisions such as what needed to be changed in the music for the show, who was going to play what parts, what was going to be our focus as a brass ensemble for the day, etc. When instructing the students, I was part of the team that instructed in their musical playing which included warming up the players, teaching music and music fundamentals, assisting in memorizing music all while teaching leadership fundamentals.

Spokane, Washington Area

The organization works as one unit to make the upcoming event successful. My tasks changed daily. A large piece of the first few days there were filled with procurement phone calls for public support. Many days I was put in charge of inputting items into a number of databases used for the upcoming fundraiser that happened to be an auction (silent and loud). Also for that fundraiser, I was involved with the event planning and implementing of the event.

I graded the daily reading assessments, led study sessions, helped students with class concepts and ideas, and taught a whole class session which included preparing some of my own materials and visuals for the lecture. I developed thoughtful discussion questions and gave relevant examples to help explain the material.

A special was done on me because of my daily activities with using assistive technology for music and education.

Spokane, Washington Area

Most of what I did as an intern at The Lands Council was computer data entry. One of the major projects I was asked to take on was the guest list for an upcoming breakfast the organization was putting on to launch the next major event of the year. I was given a list of past and present supporters and was charged with the task of getting commitments from individuals to come to the breakfast. The launch was a great success.

Tutored freshman and sophomore math students; communicated effectively in order for students to become successful in math; listened effectively to understand the students knowledge level and offer suggestions on how to problem-solve; 6 hours a week during the school year.OTHER2007-2008 Oregon Crusader Drum and Bugle Corps Member * Traveled and performed throughout the United States; Mentor2004 * 2006 DO-IT Scholar and Ambassador (Disabilities, Opportunities, Internetworking, and Technology)Responsible for maintaining assigned technology equipment issued by the University of Washington; required operating the equipment correctly and trouble shooting potential problems

Bachelor'S Degree, Speech Communication

Bachelor Degree, Speech Communications; Commerce Development And Management; Business Owner; Speech Communication

Relevant Coursework * Business and Management, Personal Financial Management, Publicity & Public Relations, Persuasion, Communication.