Lukas Caicedo Email & Phone Number

Atlanta Y Alrededores, Estados Unidos

Responsible for leading an International Sales plan to identify customers, new opportunities, and growing strong business relationships to drive the company sales goals, recognized as a top 3 revenue generator in the company, bringing in a 30% increase in revenue as well as a 54% increase in margin (2016 - 2018).● Oversee and facilitates procurement for networking equipment, leading the international sales team byteaching MultiSol processes, standards, and ethics.● Develop networking basics and market trending training programs and materials to present to fellowassociates about all networking equipment.● Prepare marketing material to be sent out on different monthly campaigns● Conduct 20+ daily calls with customers following all sales processes and procedures including but notlimited to generating and qualifying lead prospects, assessing opportunities, and closing sales contracts.● Manages transportation and duty costs of imported items to accurately establish landed costs whenproviding quotes for clients, both own and from fellow employees● Produces sales quotes, handles inbound purchase orders, and provides timely follow-upcommunication with all customers and accounts including tracking information, day after deliveryfollow-up, vendor comms to validate errors, determine fast resolution, create RMAs when needed, etc.● Successfully negotiates target costs to maintain and improve company margins● Provide quotes to customers through validation with producement ensuring competitive pricing.● Mentor staff through mock training calls regarding prospective clients to improve outreach strategies.

Greater Atlanta Area

● Managed a team of 15+ associates ensuring the property was in proper conditions, adequately staffedand ready to provide continuous operation while providing proper training and mentoring for growth.● Maintained constant feedback loop of communication with the client to comply with their expectationsand made sure that all staff met training, dress code, and customer service experience requirements● Managed all policy decisions to ensure parking structure is demarcated and cleared of any hazards toavoid any damage to vehicles and avoid any employee injury, while managing staff related issues andstrict adherence to all policies.

Manizales, Caldas. Colombia

● Responsible for designing and creating a new database and web system to support the businessoperation to adopt a digital database.● Migrated all data manually from old systems to tested updates and to ensure that operations were upto the organizational standards and practices.● Researched, planned, and negotiated purchasing of new technology, resulting in reduced processingtimes for all cases, allowing optimized client intake time and increase business revenue growth.

Project Management

Bs In Information System, Computer/Information Technology Administration And Management