Lukas Genther Email & Phone Number

Detroit, Michigan, United States

Elk Grove Village, Il

Manage 20 employees to service up to 4,000 customers a month during peak seasons• Train technicians on service skills to increase profitability and more effectiely address customers' concerns• Assist branch manager with day-to-day operations resulting in increased profitability for two consecutive years• Piloted new rodent exclusion program by training other branches in the greater Chicago region• Providing leadership to sales and service team that has reduced the amount of customer cancelations• Streamlined technician time-tracking process to help techs more easily gauge their progress towards monthly productively goals• Perform monthly route modifications for branch to reduce drive-time of technicians and ensure all customers are serviced efficiently • Lead routine reviews with staff on sales and service performance to provide guidance on areas necessary for improvement

Lansing & Merrillville, In

Provided general pest control, insulation, termite, gutter guard, and crawl space encapsulation work.• Consulted with customers to address their unique service needs• Efficiently managed route, often ahead of schedule, with time to spare to assist other technicians with servicing their customers when they fell behind• Made outbound customer calls to settle outstanding balances on a weekly basis.• Piloted new program to provide customers with everyday preventative protection from pests; success of pilot lead to companywide rollout of program in U.S. Directly responsible for tremendous growth and customer retention.• Awarded Chairman of the Chairman’s club, a recognition to honor the top residential pest control technician in company. Determined by customer retention, sales, and productivity metrics.

Okemos, Mi

• Quickly and accurately filled prescriptions according to Doctor specifications in high volume retail setting• Assisted with inventory management daily by maintaining records and proactively ordering to ensure all customers receive their necessary medication in a timely manner• Interpreted customers' prescriptions and promptly resolved any documentation or insurance errors • Trained new pharmacy technicians to ensure customer service standards were upheld • Communicated regulary with customers on the status of their prescriptions

Lansing, Michigan Area

Worked as a seasonal technician doing primarily mosquito treatments during the summer • Serviced 330+ customers per month.• Efficiently managed route to complete all services on schedule and assist other branches as needed with their workload.• Provided excellent customer service by exceeding expectations at each service to create loyal and raving fans.• Demonstrated strong sales acumen by generating leads by going door to door nearby existing customers.• Assessed customers problem and devised treatment plan to best fit their needs.