Lukas Genther Email & Phone Number

Detroit, Michigan, United States

Elk Grove Village, IL

• Manage 20 employees to service up to 4,000 customers a month during peak seasons
• Train technicians on service skills to increase profitability and more effectiely address customers' concerns
• Assist branch manager with day-to-day operations resulting in increased profitability for two consecutive years
• Piloted new rodent exclusion program by training other branches in the greater Chicago region
• Providing leadership to sales and service team that has reduced the amount of customer cancelations
• Streamlined technician time-tracking process to help techs more easily gauge their progress towards monthly productively goals

Lansing & Merrillville, IN

• Provided general pest control, insulation, termite, gutter guard, and crawl space encapsulation work.
• Consulted with customers to address their unique service needs
• Efficiently managed route, often ahead of schedule, with time to spare to assist other technicians with servicing their customers when they fell behind
• Made outbound customer calls to settle outstanding balances on a weekly basis.
• Piloted new program to provide customers with everyday preventative protection from pests; success of pilot lead to companywide rollout of program in U.S. Directly responsible for tremendous growth and customer.
• Awarded Chairman of the Chairman’s club, a recognition to honor the top residential pest control technician in company. Determined by customer retention, sales, and productivity metrics.

Okemos, MI

• Quickly and accurately filled prescriptions according to Doctor specifications in high volume retail setting
• Assisted with inventory management daily by maintaining records and proactively ordering to ensure all customers receive their necessary medication in a timely manner
• Interpreted customers' prescriptions and promptly resolved any documentation or insurance errors
• Trained new pharmacy technicians to ensure customer service standards were upheld
• Communicated regulary with customers on the status of their prescriptions

Lansing, Michigan Area

• Worked as a seasonal technician doing primarily mosquito treatments during the summer
• Serviced 330+ customers per month.
• Efficiently managed route to complete all services on schedule and assist other branches as needed with their workload.
• Provided excellent customer service by exceeding expectations at each service to create loyal and raving fans.
• Demonstrated strong sales acumen by generating leads by going door to door nearby existing customers.
• Assessed customers problem and devised treatment plan to best fit their needs.