Who is Lukas Liudžius? Overview
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Lukas Liudžius is listed as Customer Success Team Lead at Kiloverse, based in Kaunas, Kauno, Lithuania. AeroLeads shows a matched LinkedIn profile for Lukas Liudžius.
Lukas Liudžius previously worked as Customer Success Team Lead at Kilo Health and Customer Success Account Product Manager at Hostinger International. Lukas Liudžius holds Bachellor'S Degree In It Engineering, Internet Of Things from Kaunas University Of Technology.
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Kiloverse
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Profile bio
About Lukas Liudžius
During my journey in Customer Success management area I worked with specialists, team leaders, fellow managers and product teams to deliver simple yet innovative and user-friendly solutions for our clients. Before that, I helped thousands of clients directly to achieve their online success.I have a bachelor's degree in IT Engineering from Kaunas University of Technology, with a focus on Internet of Things, which enables me to understand the technical and business aspects of web hosting and other IT service areas. I have over four years of experience in Customer Success, starting as a specialist, being a shift leader, and then becoming a team lead for the ES/LATAM region. After 10 months I was promoted to a Customer Success Manager position (specialising in Accounts field). I managed a squad of specialists and at the same time directly supervised multiple team leaders with their own teams of specialists (about 50 people in total). I learned that my biggest skill is creating value and satisfaction for our customers in the IT world. My core competencies include problem-solving, collaboration, and creativity, and I strive to continuously learn and improve myself and my team.
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Kiloverse
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5 roles
Lukas Liudžius work experience
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Customer Success Team Lead
Managing a team of 15 people and responsible for client success of multiple different digital health products. Onboarding new products. Creating and updating internal procedures and implementing new ideas in order to improve our client experience. Leading hiring interviews, personal and team meetings. Driving close collaboration with the product team to ensure that business success and great client experience go hand-in-hand. And having the best time while doing it!
Customer Success Account Product Manager
Managed multiple team leaders with their own teams of Customer Success specialists in Accounts field. In addition, managed a separate squad of specialists directly. Worked day-to-day with the team of up to 50 people to excel in their line of work. Conducted hiring interviews, team meetings, weekly and bi-weekly 1on1 meetings. Ensured cross-team collaboration with product teams to ensure great customer experience in the Accounts part of the product. Worked closely with other Customer Success product managers to shape the future of the Customer Success department, prepared OKR plans and focus areas.
Nov 2021 - May 2023
Customer Success Es/Latam Team Lead
Managed a team of 15-20 Customer Success specialists in the ES/LATAM region. Worked on building result-oriented mindset across the team. Prepared (and mentored how to prepare) personal growth plans. Ensured chat quality by performing Quality Assurance with each specialist. Monitored results and implemented changes inside the team in order to ensure operational excellence. Executed bi-weekly 1on1 meetings, team meetings. Completed hiring training and then started to participate in each interview with candidates to join my squad.
Feb 2021 - Nov 2021
Customer Success Specialist
Helped thousands of clients to achieve their online success with the help of live chat. Solved various web-hosting related problems in many different topics - websites, emails, accounts, domains, billings. Went through all seniority levels - junior, mid, senior, super senior. Became a shift leader, sometimes managing up to 20 people per shift. Prepared a growth plan with my team leader to grow to a team leader role myself, which involved working with 3 junior squad mates to help reach their results. Plan was executed in a few months.
Apr 2019 - Feb 2021
1 education record
Lukas Liudžius education
FAQ
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Quick answers generated from the profile data available on this page.
What company does Lukas Liudžius work for?
Lukas Liudžius works for Kiloverse.
What is Lukas Liudžius's role at Kiloverse?
Lukas Liudžius is listed as Customer Success Team Lead at Kiloverse.
Where is Lukas Liudžius based?
Lukas Liudžius is based in Kaunas, Kauno, Lithuania while working with Kiloverse.
What companies has Lukas Liudžius worked for?
Lukas Liudžius has worked for Kiloverse, Kilo Health, and Hostinger International.
How can I contact Lukas Liudžius?
You can use AeroLeads to view verified contact signals for Lukas Liudžius at Kiloverse, including work email, phone, and LinkedIn data when available.
What schools did Lukas Liudžius attend?
Lukas Liudžius holds Bachellor'S Degree In It Engineering, Internet Of Things from Kaunas University Of Technology.
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