Lukas Long Email & Phone Number

Mansfield, Ga, Us

Alpharetta, Georgia, United States

Fulfills regulatory credentialing and administrative tasks to prevent illegal account activity. Provides primary defense in fraud protection and prevention services. Ensures accurate verification of applicants and customer information using complex documented policies and procedures. Researches and verifies information for compliance with applicable laws and regulations to safeguard LexisNexis data and uphold credentialing standards. Maintain clear communication with customers and internal parties to fulfill the credentialing requirements. Pursues professional growth through workshops, leadership and development courses and professional affiliations to stay up to date with the latest updates in regulations and legislation of the data protection industry. Assists in onboarding new and existing customers.

Alpharetta, Georgia, United States

Processed around 120 consumer reports, security freezes, opt outs, and score disclosure tickets for consumers daily. Applied information blocking for individuals looking to suppress their personal data. Analyzed disputes involving bankruptcies, liens, judgements, and deceased indicators to assist consumers with reporting and correcting inaccurate information. Upheld SSA Security Clearance to provide Accuity reports to third parties for pre-employment, volunteering, and student screening. Communicated with consumers, attorneys, and third parties through written correspondence. Responded to emails through the Customer Support Queue in a timely manner to stay in compliance. Conducted expungements involving court documents from consumers, attorneys, and third parties to suppress their criminal records. Directed training for individuals on the Consumer Advocacy team. Role in the Change Management Team included implementing a new process throughout the entire Consumer Center. Maintained high efficiency and professional quality with QA scores.