Lukáš Májek Email & Phone Number

Prague, Czechia

Prague, Czechia

Working in a group-wide dynamic end-to-end team, which is responsible for building a chatbot assistant based on OpenAI. My responsibilities include:- Translating business requirements into tasks for IT development- Communicating with main business and IT stakeholders- Setting up business logic for AI bot behavior in different scenarios and customer journeys (including behavior testing in the test environments)- Defining and prioritizing product features, which need to be implemented- Preparing and updating knowledge base for the AI bot (including CSV deployment into the test environments)- Preparing and evaluating automation test sets

Prague, Czechia

Working in a product team, which is responsible for the core banking product - Current Accounts. My responsibilities include: - Current accounts for children & young clients (till 28 years) - mapping journeys, tracking performance, prepare life-cycle and educative activities- Setting up children’s accounts propositions (regular children campaigns, etc.) - Tracking data performance in our key fields (accounts, foreign currency accounts, accounts switching, mobile banking, active & primary clients)- Preparing acitivities helping our clients improve their customer experience with Česká spořitelna and our daily banking products- Preparing and organizing workshops, quantitative tests of communications and ideas, qualitative researches (usability testing) - daily work based on design thinking principals

Bratislava, Slovakia

Responsible for:- Preparing marketing activities for Mass-affluent segment- Setting up business logic of portfolio management in our core CRM system- Analysis of financial opportunities (application for leading advisory conversation) - taking care of regularly configuration update for retail banking products

Bratislava, Slovak Republic

Responsible for:- Credit cards migration - preparing process and legal documentation for product switching. Cooperation with other departments: Legal services, Sales support, Cards services and IT systems- Tracking data performance statistics for Credit and Debit cards- Monitoring competitors activities at the market

Bratislava, Slovakia

Master'S Degree, Marketing

Bachelor'S Degree, Marketing