Lukas Moser Email & Phone Number

Paris, Fr

Paris Area, France

Responsibility for the success of client engagements delivered by a consulting team across central and southern Europe. Overseeing the largest, most strategic customer engagements to ensure high customer satisfaction and product adoption. Provide leadership and oversight to ensure that services solutions are well defined, properly positioned and expectations are properly set to ensure successful project outcomes for our customers. People management responsibility for a team of talented individuals in project management, product consulting, business consulting and solution architect roles. Responsible for scaling the Customer Success team and build the skills and capabilities to deliver the value of Docusign Intelligent Agreement Management to Enterprise customers.

Région De Paris, France

My role of Customer Success Architect consisted of the following responsibilities:Work with key enterprise customers deploying the Docusign platform and services on massive scale across multiple sites, business units, or regions.Champion Docusign adoption within the customer enterprise by providing leadership to enable customers to maximize the ensuing benefits, which include increased operational efficiencies and the realization of strategic values of their investment. Ensure that the business requirements are fully understood and addressed throughout the implementation of Docusign Intelligent Agreement Management. Provide creative solutions to key obstacles preventing customer adoption.Represent Docusign to the most strategic customers and ensure exceptional customer satisfaction and success.

Région De Paris, France

In this role, I was responsible for the SAP service and support delivery with a multi-million Euro contract volume for a high-profile customer in the French aerospace industry. I was in charge of a front office team embedded in the customer IT organization, managing the delivery of a wide range of consulting services based on customer needs. Accountable for customer satisfaction and contract renewal, I managed communication from operations up to senior management and executive levels.

Région De Berlin, Allemagne

Within the management consulting branch of SAP, Business Transformation Services (BTS), I was in an IT strategy consulting role for global customers. I was entrusted with team and topic leadership for Total Cost of Ownership (TCO) advisory services, the project management for complex Finance transformation projects, as well as IT cost and value assessments for various prestigious global customers.

Région De Berlin, Allemagne

As a consultant in IBM’s professional services division Global Business Services, I was responsible for IT strategy consulting and ERP assessments, consulting services sales and leadership of bid teams. Building on a foundation of technical and functional consulting roles, I took over project management assignments for major SAP implementation and modernization projects with responsibility of delivery teams up to 25 members.

Vienna, Austria

As a consultant in the business and technology consulting subsidiary of Siemens, I was specializing in SAP ERP and BW solutions with a focus on Finance, Controlling and Business Information Management.

Master'S Degree, International Business Administration - Faculty Of Business, Economics And Statistics

Diploma thesis: E-commerce in business-to-business

Erasmus, International Business

Exchange student in France with the ERASMUS programme