• Writing automation tests for REST APIs and other backend functionality.• Building out UI test automation framework.• Transforming manual regression tests into automated UI tests using Playwright.• Analyzing areas for test coverage and improvement. • Demonstrating new features and sharing knowledge with other employees through presentations.• Solving bugs and improving product functionality with Java or TypeScript.

• Collaborated with other brokerages in order to facilitate the exchange of shares against payments• Addressed issues related to the settlement of trades• Balanced accounts and provided reports• Reduced invalid form rate by 70% through JavaScript, forms were adopted by the whole operations department• Decreased time spent on tasks up to 90% and almost eliminated human error rate by researching, creating and testing excel macros• Brought down new hire training time by 30% after evaluating, updating and expanding work documentation

• Used multiple technologies to detect, analyze, and arrange removal of infringing content• Analyzed data, extrapolated, forecasted and reported copyright infringement trends for my clients’ products. Suggested improvements and participated in their adoption• Acted as point of contact for all project or process related queries ensuring that they were resolved in a timely and professional manner• Improved data accuracy and task completion time by 60% by developing, testing and updating crawling scripts• Achieved performance goals through consistent quality assurance and manual verification• Maintained and updated operational documentation

• Worked with customers to understand their needs, provided troubleshooting and resolution• Assisted customers by answering and directing incoming phone calls, opening cases when needed, and directing registered cases• Handled a high volume of client support requests via phone, email, and web• Fully upgraded legacy software for 80 clients by coordinating time and instructing them by phone• Expanded covered tier of support by exploring, investigating, reviewing learning materials and support tickets• Achieved top performance in number of tickets cleared by solving difficult tickets and being proactive• Escalated problems to the appropriate departments

• Assigned clients’ payroll data entry, salary, overtime and vacation calculation• Used ADP system for certain clients• Ensured paychecks were correct and delivered on time• Prepared and submitted tax and social security statistical reports• Ensured that clients had correct documentation and practices concerning payroll• Advised clients on various payroll-related questions• Managed a small team of interns