> Expansion of cargo car-sharing into Poland, Latvia and Estonia - created and approved business plan, step-by-step tasks for the team, negotiations with local partners, local team's interviewing, adaptation of operations, training for the local team, preparation of the cars, adaptation of legal part (contracts, GDPR, Privacy Policy); tracking and helping local team, ensuring proper service workflow from different perspectives - IT, legal, customer support, marketing (living in Poland for three months);> Creating a Franchise of the service (centralizing processes, creating an adjustable Business Financial Model, preparing materials for potential partners).> Empirical research regarding usage of car-sharing in different countries.> Expanding service to other cities (negotiations with the city authorities, new partners; adaptation of operations);> Release of the new service - free-floating bike-sharing (I have created the concept of the service by gathering needed parts (bicycles, locks, design of the docking stations, communication with IT department regarding the implementation of bike-sharing in the APP); negotiations and presentations for the different city authorities);> Analysis of potential countries (markets);> Presentations and communication with authorities of other potential countries (Poland, Latvia).

> Implementation of the outsourced call centre;> Training for call centre (how to use a car-sharing system, tone of voice, processes, reaction to ad-hoc situations);> KPI's for the call centre, tracking results;> Dealing with day-to-day customers problems;> Tracking customers account balance (invoicing, re-invoicing, corrections).

> Car fleet purchase management (collecting offers, negotiations for prices according to the business case, purchase via financial institutions, selling);> Car fleet operations management (day-to-day check-ups ensuring the decent condition of the cars);> Negotiations and implementations of new processes with partners (workshops, insurance company, washing partners, call centre);> Conducting different reports regarding operations.