Lukas Widmer Email and Phone Number

• Ensure customer service standards are always maintained• In-charge of building relationships with customers• Monitor and evaluate all promotions and offerings to customers and guests• Planning and realizing the opening of new outlets and other projects• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction• Recruiting and promoting all sales staff including apprentices and store managers

• Managing one of the oldest and most famous cafés and bakeries in Zurich with 25 employees• Monitoring and adjusting menus and sales offerings as well as creating new pastries and baked goods • Decorating and maintaining the infrastructural standard of the 500 year old venue• Hosting up to 3000 clients per day and further helping in every department to come up to the expected level of standards