- Senior Executive in charge of a successful transformation in technology platform, from a legacy system to a suite of integrated software and the business practices transformations that went along with this change.- Facilitated cross-functional meetings with high level stakeholders in multiple departments, including a sister company, to remove obstacles and find solutions that would keep the project moving forward.- Met all deadlines set for 2024, including creating two successful software pilots and a draft roadmap of how to reorganize the company structure and business practices to meet the future vision of the company.

- Oversaw all operations for the Delivery (Recruitment) side of the business.- Restructured our national delivery team to allow for 2 years of over 100% growth in sales. - Created new business practices and measurements for managing Recruiters work process and results, with resulted in 2 years of increased placements for our highest value jobs.- Collaborated with our Consulting side of the business to create a smoother recruitment process for a very different business model, which led to better placements with less dissatisfaction from our clients and internal recruiters.

My responsibilities include working with the executive team on high level strategic initiatives, overseeing our organization's employee training and development functions, creating communication plans for major company initiatives, managing operations for our SF Bay and Portland teams, and mentoring top level sales managers. - Oversaw all Training and Development, Internal Communications and our San Francisco Bay Area and Portland Area sales operations.- The San Francisco office consistently hit it’s sales goals during this time period and had the distinction of serving our highest revenue grossing client. - The San Francisco office was the first office to create a customer centric team of employees who only worked on servicing one client, which led to our becoming their #1 staffing partner in our program.- Continued to manage and develop our Training and Development and Communications operations, including promoting team members to senior leadership roles and growing the number of trainers to accommodate the company’s growth.- Managed a short-lived Executive Search team.- Interim Manager for our Internal Recruitment team.

- Oversaw all Training and Development and Internal Communications operations.- Continued to grow our Training and Development Content to address Leadership Training, advanced sales and recruitment topics, strategic planning and more.- Created first ever formal Internal Communications team that included everything from the first ever official intranet, internal communications standards and processes, promotion of cultural and employee engagement events, and our first internal RFP team.- Created and executed all communication plans for major company initiatives, such as new best practices, new policies, new technology, new structures of every kind.

- Grew the Training and Development function into an actual department with multiple trainers. - Doubled our training capabilities and content output.- Took over planning and executing all our yearly offsite Leadership Development meetings.- Consulted on all strategic company growth decisions about policies, processes, and technology.

- Developed and managed the first formal New Hire Training Program for Creative Circle using online, in-person and autonomous platforms.- Created a first ever company newsletter to foster employee engagement.- Involved in many strategic company growth decisions about policies, processes, and technology.

Consulting with various clients on training and instructional design projects.

• Manage, edit and publish web content for Teamworks, Well Fargo’s intranet.• Gather requirements, clarify project objectives and manage expectations for multiple projects with multiple producers. • Collaborate with other editors to create training material for the current CMS (content management system).

• Created “action item” and “reflection questions” content for the Marketing Excellence Survey group’s 17 online marketing training courses in 8 weeks.• Designed “action items”; exercises embedded in e-learning modules and companion workbooks that encouraged learners to apply their newly gained knowledge to real world problems.• Designed “reflection questions”; questions embedded in their e-learning companion workbook that provided reflective thought as learners encountered new ideas.

• Researched and implemented Aquent’s first LMS system using Adobe Connect Professional.• Created LMS architecture including groups, shared access, administrative processes and initial New Hire Training Curriculum.• Created, designed and wrote e-learning modules for critical business functions such as sales, interviewing, screening, resume reviewing, technical training, and financial information.• Implemented level 2 assessment, blended training plans, interactive online self-paced training, role-plays, synchronous live conference calls and customizable content options to increase learner engagement, content relevance, and improve performance• Managed intranet renovation project, resulting in the users ability to more quickly find relevant and important information.• Managed a research project into implementing an off-the-shelf intranet application that would give users real-time connectivity.

• Managed, design and deliver training, content, job aids, and coaching on recruiting and staffing best practices under tight timelines using SMEs without outside vendor support• Consulted with business leaders and built training to support rollout of new business initiatives with high satisfaction rates• Recreated a two day marketing basics workshop from classroom to on-line self paced e-learning modules saving thousands of dollars in travel costs • Recreated a four to five day new hire orientation training from lecture format to an extended simulation which increased student satisfaction scores and enhanced post-training performance without increasing costs• Designed developed and delivered hiring process for internal staff that was adopted as best practice for national staffing placement • Developed curriculum and delivered training for Account Managers in business development and sales process and techniques• Developed curriculum and delivered training for Account Managers in tech, web and print vertical comprehension• Conducted business development support and activities in slow growth markets

• Grew Tech and Interactive business to $9 million in sales, which was the highest in market history.• Turned around unprofitable tech and web team to profitability in 6 months

• Analyzed business mix, operations and staff complement, then realigned to improve GP/Staff• Developed and implemented industry and vertical focus for sales and operations that improved gross profit per headcount, adding to bottom line profitability• Developed team of recruiters and sales people; increasing staff from 3-12 due to increased business needs• Opened new satellite Long Island market – profitable within 6 months

• Prospected, closed, grew and managed all of the top accounts for market, contributing more than 50% of market’s gross profit for 1994 – 96.• Top producer in 1994, 1995 and 1996• Recovered lost business with high profile financial services company, then managed account to become one of our top clients for the market

• Managed customer support department for all home delivery customers of The New York Post• Provided feedback and customer information to outsourced delivery vendors• Created daily reports to circulation manager