Lukas Motovsky Email and Phone Number
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I am someone who thrives on accomplishment and intellectual engagements. With a strong drive to achieve, I consistently set and meet high standards. My analytical nature, combined with a deep appreciation for context allows me to understand and solve complex problems. I am a lifelong learner, always seeking new knowledge and insights, and I possess a talent for gathering valuable information (from any source). Building meaningful relationships is important to me, and I strive to create harmony and understanding within my teams. My ability to see the unique qualities in others and generate innovative ideas make me a versatile and thoughtful contributor in any environment. -----Experienced Business, People, Operational, and Risk Manager | Adaptable Leader in Wholesale Banking & Shared ServicesStaying relevant has never been more important in these fast-changing times.My career narrative has evolved over time and continues to develop. From being a project-oriented professional, leading and participating in numerous projects, I have transitioned through various operational leadership roles to become a transformation and people-oriented leader. I am deeply interested in processes and improvements, always seeking ways to optimize and innovate. My ability to adapt to changes and navigate through diverse challenges has been a cornerstone of my success.Passionate about Automation and InnovationI actively engage in improvement initiatives, continuously seeking ways to optimize processes within my scope.Deep Knowledge in Operational and Non-Financial RiskThroughout my career, I have acquired extensive knowledge in operational, non-financial risk, and regulatory processes, always steering towards meeting business partners' expectations.Focus on Quality and ComplianceI am dedicated to delivering high-quality outcomes and ensuring compliance, with a knack for quickly adapting to new challenges.Believer in Integrity and AuthenticityI firmly believe that strong integrity and authenticity, based on the key talents of each individual, are the foundation of success.Top 5 Gallup CliftonStrengthsMy strengths lie in Strategy and Execution, with top talents in Achiever, Learner, Context, Input, and Intellection. These strengths enable me to understand and focus on the key actions needed to achieve my objectives.My journey is a testament to my commitment to continuous learning and growth, always striving to stay relevant and make a meaningful impact.
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Head Of Operational ControlsIng Hubs SlovakiaBratislava, Sk -
Head Of Operational ControlsIng Hubs Slovakia Mar 2023 - PresentBratislava, SlovakiaTransforming new department of world of non financial risk and business controls. Growing the teams, developing the service and people globally. -
Head Of Non Financial Risk And ComplianceIng Hubs Slovakia Dec 2019 - Mar 2023Bratislava, SlovakiaLeading team of experts in the fields of Operational and Information Risk Management and Compliance of ING Hubs Slovakia and acting as local 2nd line of defense function.At the same time, member of the core Management team of our one of 4 global branches of ING Hubs BV.Acting as local site Risk culture lead setting up the community of employees aiming at improving risk culture of the site in areas of risk awareness, judgment, escalation & follow up and leadership
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Operational Readiness LeadIng Business Shared Services B.V. Branch Feb 2019 - Dec 2019BratislavaMy mission was to create the best service delivery organization possible by alignment with Operational Excellence Center of Expertise and ING Business Shared Services organization. I was leading controlled buildup of the new services/processes and team within Procurement domain with focus on Know your supplier regulatory processes, by identifying capability gaps and simplifying solutions and proposed processes. I built up new team, developed colleagues into their new roles and centralized the work for 28 procurement locations. I ensured the domain was ready from operational management and processes perspective, understood and applied agile principles. Mission accomplished. -
Manager Ing Gso Working Capital Solutions OperationsIng Business Shared Services B.V. Branch Apr 2017 - Feb 2019Bratislava, Bratislava Region, Slovak RepublicBuild up the domain, applying principles of operational manager, hire, train and develop people into their new roles. Constantly improve supply chain finance onboarding service delivery.Successful buildup up of new domain and team of 12 operational specialist (with German, French, Spanish and Italian languages) gradually within 12 months in new location Transferring the knowledge from Amsterdam to Bratislava within 6 monthsCreate logic and setup workflow tool to empower operational reporting and steering of the team from scratchAchieve 100% service levels and major efficiency improvements through lean six sigma projects and automationLeading the mindset transformation by introducing and further promoting and tailoring agile principles and agile way of working within the team (various roles and rituals introduced, boosting mindset change)Acting as Center of Excellence role by further standardization of the processes in scope of my domain
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Head Of Customer Domain ServicesIng Business Shared Services B.V. Branch Jan 2014 - Mar 2017BratislavaI lead the department centralizing Know Your Customer (KYC) processes for the European locations of ING Wholesale Banking. Grow the department from 1 to 6 teams, leading 110 professionals in 3 years. Member of the Management Execution Team of ING Business Shared Services CenterE2E responsibility for KYC processes for European corporatesExecuting the outsourcing roadmap from 24+ locations/business units to Bratislava in 3 yearsDeveloping execution teams processing (Wholesale) Customer Due Diligence processesImplementing FATCA and Common Reporting Standards Identification (operational) processes for ING Wholesale Banking domain from scratchBuilding and shaping the right service mix and steering upon service delivery (managing service execution, KPIs and SLAs) with successful introduction of operational management principles and boosting efficiency levels up to the benchmark levels (from initial 40+ to 74%)Stakeholder management towards senior management of Wholesale Banking, Center of Excellence, Compliance function and Local Business PartnersBuilding Financial Markets Client Onboarding team and Supplier Qualification Team (Know Your Supplier) in location of Bratislava from scratch to support overall cost strategy of ING Wholesale Banking Double role of direct steering of ad interim team related to EMIR remediation in tight regulatory deadlines (10 months)Planning and executing FATCA client identification remediation activities for Wholesale Banking within tight regulatory deadlines (6 months)Active participation in other global remediation programs and Target operating model and KYC process (“dream” process) programs
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Team Leader Regulatory Initiatives Team (Fm Client Onboarding Support) - Dual RoleIng Business Shared Services B.V. Branch Nov 2013 - Jan 2015BratislavaDirectly leading a team supporting implementation of EMIR regulation within Financial Markets of ING Bank N.V. and providing support to Financial Markets Client Onboarding Team in Customer maintenance and Account on-boarding processes.Main Achievements:1/ setting up the team;2/ developing process, roles, responsibilities and service descriptions for the team
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Local Fatca Coordinator - Dual RoleIng Bank N.V., Pobočka Zahraničnej Banky Jan 2014 - Dec 2014BratislavaActing as knowledge specialist responsible for coordination of different aspects of FATCA regulation in business as usual situation within ING Bank N.V., pobočka zahraničnej banky and Global Services and Operations HUB in Bratislava. The role was held in paralel with baseline job position. -
Fatca Project Lead - Dual RoleIng Bank N.V., Pobočka Zahraničnej Banky May 2012 - Dec 2014BratislavaActing as local project manager responsible for overall implementation of FATCA regulation within ING Bank N.V., pobočka zahraničnej banky. Responsible for preparation and execution of local project plan for implementation of identification, withholding and account reporting obligations from the final FATCA regulation and IGA1 model according to ING central requirements. Leading the functional team of various specialists involved in implementation of various aspects of business, operational, legal and compliance aspects of FATCA regulation. Regular communication with the central ING Bank FATCA project team.The role of project lead was held in paralel with baseline job position.
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Business ManagerIng Bank N.V., Pobočka Zahraničnej Banky Sep 2010 - Dec 2013Leading various projects and cross-functional bank wide activities within the Commercial and Retail part of the branch with delegation from the Country managerSuccessfully led the project of operational separation of the Bank and Insurance in Slovakia (representing Bank side) in 12 monthsParticipating in closing down retail business of ING Bank in Slovakia (leading communication part of the project)Spokesperson of the Bank for SlovakiaLeading compliance improvement activities across the branchSuccessfully led and implemented FATCA (identification, withholding and reporting) for Slovak branch, as part of the global programmeHelping sales organization in improving client profitability by providing data quality insights in client prospectsEmployee of the year 2011 (as individual) and Employee of the year 2013 (as team member)
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Service Level ManagerIng Bank N.V., Pobočka Zahraničnej Banky Dec 2009 - Sep 2010Preparation and implementation of Service Level Management concept for the local branch and the Regional Shared Service Centre based on ITIL methodology; Preparation and maintenance of documentation (service level agreements, service catalogue, service reports); Regular preparation of monthly service level reports & invoicing details; Forecasting of costs, services utilization, and income; Communication with internal customers regarding service documentation and details (contract lifecycle management); Preparation and facilitation of service review meetings and other communication platforms (presentations, SharePoint, etc.)The role was held in parallel with other baseline job position.
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Process And Service OfficerIng Bank N.V., Pobočka Zahraničnej Banky Jun 2007 - Sep 2010Participation (as team member and coordinator) in various local projects and improvement activitiesSetup of Service Level Management framework for Regional Shared Service Center from scratch by using ITIM methodologyPreparation and maintenance of documentation (service level agreements, service catalogue and service reports) peer to peer with CEE locationsRegular preparation of service reports, invoicing to business partners, forecasting of costs and services utilization for CEE locationsTeam member of MiFID implementation projectCoordinator of Euro implementation projectIdentification and facilitation of Lean six sigma projects (focus on Credit Approval process)Modelling and maintenance of the process flows in ARIS for the operational processes of the bank
Lukas Motovsky Skills
Lukas Motovsky Education Details
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Banking And International Finance -
Business Academy, Hrobakova 11Banking
Frequently Asked Questions about Lukas Motovsky
What company does Lukas Motovsky work for?
Lukas Motovsky works for Ing Hubs Slovakia
What is Lukas Motovsky's role at the current company?
Lukas Motovsky's current role is Head of Operational Controls.
What is Lukas Motovsky's email address?
Lukas Motovsky's email address is lu****@****ail.com
What schools did Lukas Motovsky attend?
Lukas Motovsky attended Ekonomická Univerzita V Bratislave, Business Academy, Hrobakova 11.
What skills is Lukas Motovsky known for?
Lukas Motovsky has skills like Banking, Project Management, Process Improvement, Business Process, Six Sigma, Change Management, Management, Business Management, Communication, Minitab, Sla, Itil.
Who are Lukas Motovsky's colleagues?
Lukas Motovsky's colleagues are Vincent Meyfroid, Manik Hambire, Stefan De Vos, David Van Camp, Brecht Acke, Vincent Bastin, Franco Scottini.
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