I am an IT Operations specialist & manager with over 6 years of experience leading global teams and delivering technical excellence. My expertise spans Windows-based systems, PowerShell, Jira, ServiceNow, O365, and ITIL v4. I take pride in mentoring team members, successfully deploying software projects, and driving innovation through advanced data analytics and newly with AI.My background as a professional photographer, journalist, and graphic designer has significantly enriched my IT career, particularly in management, leadership, and innovation. These roles honed my creativity, attention to detail, and ability to communicate complex ideas visually and verbally—skills that are invaluable in simplifying technical concepts and fostering collaboration within diverse teams. The storytelling and design expertise I developed enable me to craft compelling presentations, inspire my team, and create user-centered IT solutions that align with business objectives. This blend of technical and creative experience allows me to approach challenges with a unique perspective, driving innovation and enhancing team engagement.