Lukas Nikolau Email & Phone Number

Milwaukee, Wi, Us

Germantown, Wisconsin, United States

Germantown, Wisconsin, United States

- Overseeing all stock purchasing with a monthly budget into the six figure range. The results of my involvement have been successful on an unprecedented scale, surpassing all expectations of former purchasing specialists and within the span of 5 weeks, the results of my contributions lead to the amount of devices waiting for parts from over 6,700 to below 900.- Improving communication between approved vendors and developing more cost-efficient purchasing strategies to balance between necessary proactive budgeting and reactive ordering based off of immediate needs- Extensive and thorough research on inventory needs using multiple different software platforms including Acumatica, Autotask, ITsavvy Portal, and monday.com with a purchasing team- Management and upkeep of RMA through Ebay purchases and actively communicating all accounting discrepancies and credit card charge expense forms with accounting specialists- Assisting with the logistics team on a consistent basis in order to lead the sorting and distribution of repairs for all service engineers with a central focus of general efficiency and maximum productivity throughout all teams.- Leading and assisting with the proactive research and development of solutions within a team environment- Leading and assisting with quality control of all repairs- Collaboration with CSM and direct contact with clients as a point of reference for technical information- Responsible for the majority of Windows laptop repairs, rarer devices with lesser information and other various models of Chromebooks requiring a higher level of skill and experience to service- One of several individuals responsible for regular upkeep and maintenance of an internal knowledgebase used throughout the company to keep track of vital information pertaining to dev tool and repair processes, installed components and system builds, known issues, and cross-compatibility / testing information.

The Solutions Team works closely with logistics and inventory to come up with the information and guidance needed to boost productivity in the business and establish rapport with our clients. I have demonstrated one of the most consistent track records in the company with a strong balance of both quality and high productivity through my output as a member of this team. As a contributing member of the Solutions Team at first Technology Resource Advisors and later ITSavvy after acquisition, I have been one of several individuals responsible for: - Maintaining and updating an internal knowledgebase compiling known issues, build information, part numbers, preventative maintenance, troubleshooting techniques, and photo references with guides - Handling quality assurance protocol and ticket review- Windows laptop repairs of varying models and complexity- Repairs of rarer and more complex/advanced Chromebook models- Development and implementation of new methods of in-house repair procedures along with testing various supplies for research purposes

The Solutions Team works closely with logistics and inventory to come up with the information and guidance needed to boost productivity in the business and establish rapport with our clients. I have demonstrated one of the most consistent track records in the company with a strong balance of both quality and high productivity through my output as a member of this team. As a contributing member of the Solutions Team at first Technology Resource Advisors and later ITSavvy after acquisition, I have been one of several individuals responsible for: - Maintaining and updating an internal knowledgebase compiling known issues, build information, part numbers, preventative maintenance, troubleshooting techniques, and photo references with guides - Handling quality assurance protocol and ticket review- Windows laptop repairs of varying models and complexity- Repairs of rarer and more complex/advanced Chromebook models- Development and implementation of new methods of in-house repair procedures along with testing various supplies for research purposes

The Quality Control Team was formed for several months over the course of the summer in 2021 at Technology Resource Advisors with the task of reforming quality standards and practices of technicians and kickstarting new training implementations in response to rapid growth and the need for streamlined procedures. As a contributing member of this team, I was responsible for:- Inspection, review, and documentation within the Autotask ticketing system of technicians- Enforcement of mandatory preventative maintenance protocols and quality of service through both Microsoft Teams and verbal coaching- Rework of devices that had been previously worked on by technicians which failed to pass QC- Report data and findings to QC Lead

The ChromeCare warranty services department focus at Technology Resource Advisors was to meet client needs with ensuring access to technology in education. As a Client Service Engineer, I was tasked with working both independently and in a team of like-minded individuals with the common goal of repairing devices sent in from school districts under ChromeCare contract. The duties of this role involved:- Servicing a variety of chromebook models from different manufacturers (Acer, Asus, Dell, HP, Lenovo, Samsung) with a plethora of issues ranging from build defects from the manufacturer, user-induced physical or liquid damage, or software-related faults- Use of the Autotask ticketing system to track and log time and document inspection, repair process, and verification for each repair

The main production facility of Dedicated Computing in Waukesha, WI was divided into different cells with teams all focused on different work orders to build proprietary, highly engineered computing systems for OEM customers. As a Computer Production Technician, my duties involved:- Following on-screen instructions in a precise order to build and route custom servers in a specific order- Collaborate with a team of up to 8-10 individuals in the cell and alternate roles/ops as needed- Configure BIOS settings and run systests, HASS testing, and RAID testing along with troubleshoot and diagnose error logs using a Linux-based testing environment- Review and inspect work from other team members in order to ensure conformity and uniformity- Install Windows or Linux operating systems depending on the build and test all hardware and software, enter license activation keys, and prepare the product for immediate use by the client- Prepare completed servers for racking or shipping